Support » Plugin: WP-SpamShield » LOTS of registration spam

  • Out of over 50 spam registrations, only 13 filtered.

    The email indicates that the IP is suspicious but they
    show up in my registered users anyway.

    I would love to have a button to “report” spammers
    so their IP addresses would get added to the black
    list.

Viewing 1 replies (of 1 total)
  • Plugin Contributor Red Sand Media Group

    (@redsand)

    You have to read the plugin documentation. You’re probably using another plugin that either redirects the registration form to theirs (like BuddyPress) or bypasses WordPress’s default registration process. In either case, the documentation is clear that the plugin protects WordPress Registration page “wp-login.php?action=register”. It does not ever claim to protect the registration form from other plugins. Any plugin that modifies or bypasses WordPress registration or login system could prevent WP-SpamShield from functioning in its role of stopping spam registrations, and is outside the scope of the plugin.

    The registration spam protection works perfectly, but you have to realize that other plugin registration pages are outside the plugin’s scope. If you had turned on “Blocked Comment Logging Mode” with the “Log All Comments” option (which will log all comments, trackbacks, contacts forms, and registrations – blocked or not), you would see that none of those registrations show up, which means they were not even processed by the plugin.

    I have to ask, why would you post a negative review without even submitting a support request? It’s impossible for a developer to fix things if people don’t let them know what issues they’re having. If you look, you’ll see I respond quickly to every single support request, and have an excellent support record.

    When you had the issue and posted this, did you consider that it might not be the best etiquette to just post a negative review without even making an attempt to contact the developer for support? When people do this, it seems that they are more interested in voicing a complaint than actually fixing a problem. Unfortunately that doesn’t help the overall WordPress community. We need to fix problems….and that’s what I do.

    When a developer puts so much time into providing free plugins for people, it seems only fair that users should read the documentation fully, and take a mere 5 minutes to submit a support request before posting reviews that say its broken. Not to mention, those 5 minutes may end up helping a lot of other plugin users. If a developer is unresponsive, by all means, but I respond to every support request quickly.

    I put together a Troubleshooting Guide and FAQ’s for users to check when they have issues. There is also Support Request Form for you to contact us if those don’t work.

Viewing 1 replies (of 1 total)
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