Support » Plugin: UpdraftPlus WordPress Backup Plugin » Lost website

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  • Plugin Author David Anderson

    (@davidanderson)

    Hi,

    When I try to look at http://golightoutdoors.com, it’s not completely blank, but serves up few lines of JavaScript which look like something to do with advertising…

    Anyway, to locate the cause of your problem, the best people to ask are the hosting company. UpdraftPlus doesn’t have any hooks into the front end of WordPress (it doesn’t need to – backups don’t involve the front end), so whatever happened, I don’t think I’d be able to tell you.

    If you’re wanting to restore the site from a backup, then first verify your backup is OK (open the zip files on your PC to make sure they’re not corrupt; the database is a gzip file and can be opened in 7-zip (7-zip.org)); then install a fresh WordPress and follow these instructions: http://updraftplus.com/faqs/how-do-i-restore-my-backup-from-a-site-that-is-still-installedrunning/

    Best wishes,
    David

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