Plugin Author
Aert
(@aahulsebos)
Hi @mandingabcn,
Complianz is still available in Catalan. Did you change your WordPress default language between versions or change anything in your configuration?
Please try updating the translation files in the WordPress Dashboard -> Updates -> Translations.
Let me know,
regards Aert
Hi @mandingabcn,
Did you try the suggested instructions already? Most likely updating the translation files will solve the issue.
Please let us know if you need further assistance or if we can mark this thread as resolved.
Kind regards,
Leon
Yes, I have everything updated, but it continues to be seen in English instead of Catalan.
What else can I do?
Thank you.
Hello, I have followed these steps:
“Editing the Used Cookies, also translations can be done in the wizard, under Cookies – Used Cookies. There’s a dropdown if there are translations. You can unsync the cookie and edit.”
but now all the languages are in English, I need help please !!!
Thank you.
I have tried to delete all the pages in all languages and I have recreated the page in Spanish, but I only create it in English …
Hi @mandingabcn,
Sorry to hear that.
Could you share your site link, so I can have a look at it?
Thanks,
Jarno
You mean the public page?
@mandingabcn
Yes, a link to one of the legal documents generated by Complianz. This could give me an idea as to what the cause of this issue could be.
If you would rather not place a link to your site here, please contact us by submitting a ticket here: complianz.io/support/
Thanks,
Jarno
Hi again @mandingabcn,
Do you use the Free or Premium version of Complianz?
If you are a Premium user, please contact us at support@complianz.io.
For the Free version, please go to Dashboard > Updates and click the button “Update translations”. If the WordPress Language is set to Catalan, this should automatically translate your legal documents. If this does not automatically happen, you can re-generate your legal documents in the Wizard (Documents > Update pages).
Keep in mind that Catalan has not been 100% translated yet, and it might be necessary to translate some strings yourself. To see which strings are yet to be translated, please visit: https://translate.wordpress.org/projects/wp-plugins/complianz-gdpr/dev/ca/default/
Hope this helps,
Jarno
I’ve already done all those steps and it doesn’t work, I have the free version.
My wordpress is in Spanish, but now, when I update the cookies, I see both pages in English, both the Spanish and the Catalan …
It must be something from the plugin configuration …
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This reply was modified 5 years, 3 months ago by
mandingabcn.
@mandingabcn
In this case, I would advise using a translation plugin to translate all your legal documents to the preferred language. Complianz supports some of the most popular translation plugins on WordPress (WPML/PolyLang).
Please view our in-depth guide on how to translate Complianz pages & documents with the help of several plugins here: https://complianz.io/how-to-translate-legal-documents-to-your-own-language/
Hope this helps,
Jarno
I will try to be a little clearer.
I already use the paid version of the WPML plugin and everything worked perfectly until a few days ago, when suddenly the Catalan translation automatically generated by Complianz stopped working and began to display in English.
I have spoken with the WPML support and they assure me that it is a problem of the Complianz plugin configuration, that the WPML plugin works perfectly and does the translations well, in fact from the strings I can translate everything manually, but it is not the idea.
How else can you help me?
Does each language have a different shortcode?
