Title: Lost subscribers
Last modified: May 12, 2021

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# Lost subscribers

 *  Resolved [golazphil](https://wordpress.org/support/users/golazphil/)
 * (@golazphil)
 * [5 years ago](https://wordpress.org/support/topic/lost-subscribers-6/)
 * Hello !
 * After the last update, I have lost about half of my subscribers. They do not 
   appear in the “unsubscribed” list. If I go in the stats of the last email I sent,
   about half of the “opened” mention that the subscriber has been deleted. But 
   I didn’t delete anything.
 * Did something similar happened to somebody else ? Any idea on how or where I 
   could retrieve those addresses ? Or do I just have to patiently rebuild the list?
 * Thanks for your help !

Viewing 1 replies (of 1 total)

 *  [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * (@treibalen)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/lost-subscribers-6/#post-14454028)
 * Hi there [@golazphil](https://wordpress.org/support/users/golazphil/),
 * Thanks for reaching out!
 * I’m sorry to hear that your subscribers’ data got lost. We haven’t heard other
   reports of this issue and I can’t replicate it on my test site.
 * Can you please check if maybe they can be recovered from the Trash folder?
 * Other than that, I can only suggest checking with your host to see if they have
   a database/site backup for a day before the issue happened and to ask them to
   restore it to a test site from where you can export your subscribers.
 * Hope it helps!

Viewing 1 replies (of 1 total)

The topic ‘Lost subscribers’ is closed to new replies.

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## Tags

 * [subscribers](https://wordpress.org/support/topic-tag/subscribers/)

 * 1 reply
 * 2 participants
 * Last reply from: [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * Last activity: [4 years, 12 months ago](https://wordpress.org/support/topic/lost-subscribers-6/#post-14454028)
 * Status: resolved