Title: Lost Subscribers
Last modified: August 22, 2016

---

# Lost Subscribers

 *  Resolved [Faithreboot](https://wordpress.org/support/users/faithreboot/)
 * (@faithreboot)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/lost-subscribers-2/)
 * I subscribed to my own blog again today because I noticed I have not received
   my own blog since mid-September. I know I deactivated Jetpack plugin to do some
   updates. Does that cause loss of subscriptions? How do I get my subscribers back?
   Also I had a customized email which is gone. Could you please check it out. My
   site is faithreboot.com. Thank you!
 * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [11 years, 7 months ago](https://wordpress.org/support/topic/lost-subscribers-2/#post-5367815)
 * Your site previously used a different site URL, 69.195.124.102/~faithreb/. Your
   subscribers were associated to that URL, and when you disconnected Jetpack and
   reconnected it to your WordPress.com, you created a new set of subscribers for
   your new URL, faithreboot.com.
 * I have now moved the subscribers to the new site. Could you go the Jetpack menu
   in your dashboard, scroll down to the bottom of the page, and click on “Disconnect
   from WordPress.com”? Once you’ve done so you’ll be able to reconnect to WordPress.
   com by clicking on the connect button at the top of the page. That will complete
   the process and you’ll get all your subscribers back.

Viewing 1 replies (of 1 total)

The topic ‘Lost Subscribers’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
 * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jetpack/)
 * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/)

## Tags

 * [subscription](https://wordpress.org/support/topic-tag/subscription/)

 * 1 reply
 * 2 participants
 * Last reply from: [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * Last activity: [11 years, 7 months ago](https://wordpress.org/support/topic/lost-subscribers-2/#post-5367815)
 * Status: resolved