Support » Plugin: Jetpack by WordPress.com » Lost site stats after activating Jetpack, possibly due to client ID conflict?

  • Resolved gbourne

    (@gbourne)


    We tried to manually update the “jetpack_options” value to the old client id, and now we get this error in site_stats page:

    You are not a member of this site.

    If you have just installed the WordPress.com Stats plugin, this error probably appeared because the API key entered in the plugin belongs to a different WordPress.com user account.

    The owner of the API key must visit this site’s stats page to grant access.

    http://wordpress.org/plugins/jetpack/

Viewing 7 replies - 1 through 7 (of 7 total)
  • I should also mention we have a multi-site set up on our server, so we’re wondering if Jetpack updated the default wp tables instead of the wpmu tables for multi-site.

    Plugin Contributor Richard Archambault

    (@richardmtl)

    Happiness Engineer

    Hi there,

    Jetpack works fine in a multisite environment, each site can have it’s own ID and it’s own stats. However, updating the ID in your DB is not something you should do, because that ID is also linked to an ID on our end (where the stats are compiled and stored). If you give me the old and current IDs and the site URL, I can work out exactly what went wrong and I can fix it for you.

    Hi Richard,

    Thanks for responding. 13020629 is the old one. 56482990 is the new one. The site URL is http://alum.mit.edu/pages/sliceofmit/.

    Thanks!

    There was one other issue that started when Jetpack was enabled. The daily email announcing new posts that goes out to people who subscribe to the blog stopped going out. Do you know if this issue is linked the to IDs?

    Thanks again,
    Greg

    Plugin Contributor Richard Archambault

    (@richardmtl)

    Happiness Engineer

    Hi!

    With Jetpack, your stats information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats were lost.

    That’s what happened on your site; it previously used a different site URL, alum-dev.mit.edu/pages/sliceofmit/ (notice the -dev).

    I have fixed the issue, and you should be able to get your Stats and Subscribers back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to WordPress.com.

    Richard,
    You saved the day! Thank you!
    -Greg

    Plugin Contributor Richard Archambault

    (@richardmtl)

    Happiness Engineer

    My pleasure! 🙂

Viewing 7 replies - 1 through 7 (of 7 total)
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