Support » Plugin: Memphis Documents Library » LOST PREVIEW

  • Resolved George

    (@trustgovernance)


    I’m not sure when this problem started but we’ve lost Preview for our most recently loaded files. We get this message when we go to Preview. Website is library.ssiwatersheds.ca.

    about us<br /><div style=”border: 1em solid red; background: #fff; color: #f00; margin:2em; padding: 1em;”>Premature output is preventing Memphis Documents Library from working properly. Outputs has started in on line 0.</div>

Viewing 15 replies - 1 through 15 (of 22 total)
  • Plugin Author bhaldie

    (@bhaldie)

    try disabling all other plugins and try preview again. It sounds like plugin in conflicting with mdocs.

    Thread Starter George

    (@trustgovernance)

    I disabled all plugins other than Memphis Doc Lib. Problem still remains.

    The other plugins on the site (now deactivated) are Akismet Anti-Spam, Jetpack, Page Builder and Site Origin Widgets.

    • This reply was modified 4 years, 10 months ago by George.
    Plugin Author bhaldie

    (@bhaldie)

    Next try changing your theme to a WordPress default theme.

    Thread Starter George

    (@trustgovernance)

    The problem persists using themes 2015 and 2017.

    Plugin Author bhaldie

    (@bhaldie)

    Have you modified mdocs in any way. I took a quick look at our website and mdocs does not look like it is loading correctly

    http://library.ssiwatersheds.ca/sample-page/library-list/

    Thread Starter George

    (@trustgovernance)

    No modifications have been made to mdocs. I only noticed the problem when I uploaded a doc today and tried to preview. Then I checked other docs and the problem is there sometimes, sometimes not.

    Might it be worth loading the previous version?

    Plugin Author bhaldie

    (@bhaldie)

    give that a try.

    Thread Starter George

    (@trustgovernance)

    The site wasn’t loading correctly when I had the Page Builder plugins deactivated. They’ve been reactivated and the site looks ok, but the problem of Preview remains.

    Plugin Author bhaldie

    (@bhaldie)

    the href in the preview is

    http://library.ssiwatersheds.ca/center.php

    do you know what the file center.php is?

    it seems to redirect your site to a site called papercoach. This doesn’t seem normal.

    Thread Starter George

    (@trustgovernance)

    Odd. I don’t know the site. I’ll delete that file and see it that resolves the issue.

    Thread Starter George

    (@trustgovernance)

    Using previous version of Mdocs didn’t help. I’m now restoring the site from a previous version to see if that is a fix.

    Plugin Author bhaldie

    (@bhaldie)

    let me know the results….

    Thread Starter George

    (@trustgovernance)

    The problem still persists, I’m afraid. I’m not sure where to go next.

    Plugin Author bhaldie

    (@bhaldie)

    sounds to me like a server issue, something server side is causing a loading issue.

    Have you made any updates to your server lately. Change your php configuration or your apache configuration in any way?

    Thread Starter George

    (@trustgovernance)

    I’ve made no changes to the server recently. I upgraded to a VPS some months ago but the site has been working smoothly until recently. I’m building a new site on a subdirectory using a default WordPress theme and have mostly uploaded the docs in our library to it. There are a couple of hundred. This is the second time I’e had to take this action. It takes time as I can’t find a way to batch upload. Once I’ve rebuilt the site on the subdirectory I’ll replace the original site with it.

Viewing 15 replies - 1 through 15 (of 22 total)
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