Title: Lost Payment
Last modified: August 18, 2021

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# Lost Payment

 *  Resolved [aromero11221](https://wordpress.org/support/users/aromero11221/)
 * (@aromero11221)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/lost-payment/)
 * Hello all,
 * I had an issue with woocommerce payments so I restored my site to a previous 
   version. I unfortunately did not save a back up version and lost an order that
   had been placed right before I restored. The customer is saying the charge was
   processed on their end on their card. It is for $350 and I have not seen anything
   come through on my end, the order is not showing at all and I don’t know what
   do. Please help.
 * Thank you,
    Alex
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Flost-payment%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Lukáš Bachleda – LavaDESIGN](https://wordpress.org/support/users/lavadesign/)
 * (@lavadesign)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/lost-payment/#post-14781626)
 * Hello, while your hosting provider has no automatic backups, I am afraid, you
   have no chance to restore the lost order.
    However – you should see the payment
   in your external system (so in your bank account, or paygate account, paypal,
   etc). Try to ask your customer, which payment method did he used and check the
   appropriate account, you should see there a $350 amount paid. If not, the customer
   is lying… or the payment is not accepted yet…
 *  Thread Starter [aromero11221](https://wordpress.org/support/users/aromero11221/)
 * (@aromero11221)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/lost-payment/#post-14781808)
 * Thank you Lukas! Appreciate the response.
 * I used woocommerce payments for this order. I switched over to Stripe, but the
   payment method was woocommerce payments for this order. I can’t find anyone with
   woocommerce payments to help me, hence why I switched to Stripe.
 * They say payment should hit your bank in two days and this order was placed on
   Monday and I have not seen anything. Do they hold the first order longer possibly?
   I don’t want to blame or harass the customer as this was my mistake.
 *  Plugin Support [abwaita a11n](https://wordpress.org/support/users/abwaita/)
 * (@abwaita)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/lost-payment/#post-14783045)
 * Hi [@aromero11221](https://wordpress.org/support/users/aromero11221/),
 * Thanks for highlighting that this order was processed by WooCommerce Payments.
 * For a closer look into this case, kindly reach out directly to the WooCommerce
   Payments team on this forum – [https://wordpress.org/support/plugin/woocommerce-payments/](https://wordpress.org/support/plugin/woocommerce-payments/)
 * Thanks again.
 *  Thread Starter [aromero11221](https://wordpress.org/support/users/aromero11221/)
 * (@aromero11221)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/lost-payment/#post-14785836)
 * Thank you [@abwaita](https://wordpress.org/support/users/abwaita/)
 * I started a post on the woocommerce payments forum.
 * [https://wordpress.org/support/topic/lost-payment-2/#new-topic-0](https://wordpress.org/support/topic/lost-payment-2/#new-topic-0)
 *  Plugin Support [Gabriel – a11n](https://wordpress.org/support/users/gabrielfuentes/)
 * (@gabrielfuentes)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/lost-payment/#post-14786494)
 * Great! Thank you for letting us know.
 *  I’m going to mark this as resolved – if you have any questions regarding WooCommerce
   core, you can start a new thread.
 * Cheers.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Lost Payment’ is closed to new replies.

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 * 5 replies
 * 4 participants
 * Last reply from: [Gabriel – a11n](https://wordpress.org/support/users/gabrielfuentes/)
 * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/lost-payment/#post-14786494)
 * Status: resolved