Title: Lost password wrong redirection
Last modified: July 20, 2018

---

# Lost password wrong redirection

 *  Resolved [lucasln1](https://wordpress.org/support/users/lucasln1/)
 * (@lucasln1)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/lost-password-wrong-redirection-2/)
 * Hi , i have another problem , my “lost password” is redirecting to
    mysite.com/
   Wp-login.php?action=lostpassword instead of mysite.com/account/lost-password
 * do you have any idea why ? i’ve already tested and /account/lost-password , page
   is there.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [Riaan K.](https://wordpress.org/support/users/riaanknoetze/)
 * (@riaanknoetze)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/lost-password-wrong-redirection-2/#post-10514311)
 * Hi there,
 * Just to make sure: Have you double-checked and resaved your permalinks as found
   under Settings > Permalinks?
 * If you have but are still seeing the same thing, would you mind sending through
   a copy of your system status report as found under WooCommerce > System Status?
 *  Thread Starter [lucasln1](https://wordpress.org/support/users/lucasln1/)
 * (@lucasln1)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/lost-password-wrong-redirection-2/#post-10515276)
 * the permalinks are correct
 * this is what you’ve asked :
 *     ```
       ### WordPress Environment ###
   
       Home URL: http://www.brasilgaminghouse.com.br
       Site URL: http://www.brasilgaminghouse.com.br
       WC Version: 3.3.4
       Log Directory Writable: ✔
       WP Version: 4.9.7
       WP Multisite: –
       WP Memory Limit: 256 MB
       WP Debug Mode: –
       WP Cron: ✔
       Language: pt_BR
   
       ### Server Environment ###
   
       Server Info: Apache
       PHP Version: 5.6.36
       PHP Post Max Size: 64 MB
       PHP Time Limit: 300
       PHP Max Input Vars: 4000
       cURL Version: 7.54.0
       OpenSSL/1.0.2k
   
       SUHOSIN Installed: –
       MySQL Version: 5.6.39
       Max Upload Size: 64 MB
       Default Timezone is UTC: ✔
       fsockopen/cURL: ✔
       SoapClient: ✔
       DOMDocument: ✔
       GZip: ✔
       Multibyte String: ✔
       Remote Post: ✔
       Remote Get: ✔
   
       ### Database ###
   
       WC Database Version: 3.3.4
       WC Database Prefix: wphn_
       MaxMind GeoIP Database: ✔
       Tamanho total do banco de dados: 12.76MB
       Tamanho dos dados do banco de dados: 11.23MB
       Tamanho do índice do banco de dado: 1.53MB
       wphn_woocommerce_sessions: Dados: 0.02MB + Índices: 0.00MB
       wphn_woocommerce_api_keys: Dados: 0.00MB + Índices: 0.01MB
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       wphn_woocommerce_tax_rates: Dados: 0.00MB + Índices: 0.00MB
       wphn_woocommerce_tax_rate_locations: Dados: 0.00MB + Índices: 0.00MB
       wphn_woocommerce_shipping_zones: Dados: 0.00MB + Índices: 0.00MB
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       wphn_woocommerce_payment_tokens: Dados: 0.00MB + Índices: 0.00MB
       wphn_woocommerce_payment_tokenmeta: Dados: 0.00MB + Índices: 0.00MB
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       wphn_cspv5_pages: Dados: 0.00MB + Índices: 0.00MB
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       wphn_links: Dados: 0.00MB + Índices: 0.00MB
       wphn_masterslider_options: Dados: 0.03MB + Índices: 0.00MB
       wphn_masterslider_sliders: Dados: 0.00MB + Índices: 0.00MB
       wphn_options: Dados: 5.66MB + Índices: 0.09MB
       wphn_postmeta: Dados: 0.76MB + Índices: 0.24MB
       wphn_posts: Dados: 2.75MB + Índices: 0.09MB
       wphn_product_tempate: Dados: 0.00MB + Índices: 0.00MB
       wphn_rednao_wc_invoice: Dados: 0.00MB + Índices: 0.00MB
       wphn_rednao_wc_invoices_created: Dados: 0.00MB + Índices: 0.00MB
       wphn_rednao_wc_invoices_custom_field: Dados: 0.00MB + Índices: 0.00MB
       wphn_revslider_css: Dados: 0.09MB + Índices: 0.00MB
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       wphn_revslider_navigations: Dados: 0.00MB + Índices: 0.00MB
       wphn_revslider_sliders: Dados: 0.01MB + Índices: 0.00MB
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       wphn_term_relationships: Dados: 0.00MB + Índices: 0.01MB
       wphn_term_taxonomy: Dados: 0.00MB + Índices: 0.00MB
       wphn_usermeta: Dados: 0.09MB + Índices: 0.06MB
       wphn_users: Dados: 0.00MB + Índices: 0.01MB
       wphn_wcpdf_invoice_number: Dados: 0.00MB + Índices: 0.00MB
       wphn_wc_download_log: Dados: 0.00MB + Índices: 0.00MB
       wphn_wc_groupbuy_log: Dados: 0.01MB + Índices: 0.01MB
       wphn_wc_webhooks: Dados: 0.00MB + Índices: 0.00MB
       wphn_WPUser_LoginAttempts: Dados: 0.00MB + Índices: 0.00MB
       wphn_wpuser_login_log: Dados: 0.00MB + Índices: 0.00MB
       wphn_wpuser_notification: Dados: 0.00MB + Índices: 0.00MB
       wphn_wsal_metadata: Dados: 1.43MB + Índices: 0.82MB
       wphn_wsal_occurrences: Dados: 0.08MB + Índices: 0.08MB
       wphn_wsal_options: Dados: 0.01MB + Índices: 0.00MB
   
       ### Post Type Counts ###
   
       attachment: 54
       bbhd_content: 1
       custom_css: 1
       customize_changeset: 57
       hm_custom_javascript: 3
       mkhb_revision: 1
       nav_menu_item: 7
       page: 27
       post: 10
       pricing: 3
       product: 14
       product_variation: 7
       revision: 633
       shop_coupon: 2
       shop_order: 39
       testimonial: 3
       vc_checkout_builder: 1
       yith-wcet-etemplate: 1
   
       ### Security ###
   
       Secure connection (HTTPS): ❌Sua loja não está usando HTTPS. Saiba mais sobre HTTPS e certificados SSL.
       Hide errors from visitors: ✔
   
       ### Active Plugins (40) ###
   
       WP Security Audit Log: por WP White Security – 3.2.1
       YITH WooCommerce Customize My Account Page: por YITHEMES – 2.2.0 – Não testado com a versão ativa do WooCommerce
       Adminimize: por Frank Bültge – 1.11.4
       Artbees Themes Captcha: por Jose Rodriguez  – 1.0
       Autocomplete WooCommerce Orders: por Liam McArthur – 1.0.0 – Não testado com a versão ativa do WooCommerce
       Ultimate Header Builder: por BestBug – 1.2.1
       Caldera Forms: por Caldera Labs – 1.7.2
       Code Snippets: por Shea Bunge – 2.10.1.1
       Custom CSS and Javascript: por Potent Plugins – 2.0.9
       Duplicator: por Snap Creek – 1.2.40
       WooCommerce Group Buy: por wpgenie – 1.1.9 – Não testado com a versão ativa do WooCommerce
       WPBakery Page Builder: por Michael M - WPBakery.com – 5.4.7
       CountDown Pro - Addon For Visual Composer: por Lambert Group – 1.3.2
       Tradução (Loco): por Tim Whitlock – 2.1.2
       Maintenance Pro: por fruitfulcode – 3.1
       Maintenance: por fruitfulcode – 3.6.1
       Mega Addons For Visual Composer: por Nasir – 2.2
       Menu Icons: por ThemeIsle – 0.11.2
       Nota Fiscal Eletrônica WooCommerce: por WebmaniaBR – 2.6.13 – Não testado com a versão ativa do WooCommerce
       PHP Settings: por Askupa Software – 1.0.6
       Woocommerce Easy Checkout Fields Editor: por phppoet – 1.5.0 – Não testado com a versão ativa do WooCommerce
       Slider Revolution: por ThemePunch – 5.4.7.2
       Single Product Builder for WooCommerce: por NinjaTeam – 1.0 – Não testado com a versão ativa do WooCommerce
       Social Icons Widget by WPZOOM: por WPZOOM – 3.0.9
       Soon - shared on wplocker.com: por Rik Schennink – 1.8.1
       Stream Status for Twitch: por Bonfire Themes – 1.2
       Theme Editor: por mndpsingh287 – 1.5
       Under Construction: por WebFactory Ltd – 3.10
       WC Correios Easy Tracking Code: por Fernando Acosta – 1.2 – Não testado com a versão ativa do WooCommerce
       WooCommerce - Social Login: por WPWeb – 1.7.3 – Não testado com a versão ativa do WooCommerce
       WooCommerce Correios: por Claudio Sanches – 3.7.1 – Não testado com a versão ativa do WooCommerce
       WooCommerce Print Invoice & Delivery Note: por Tyche Softwares – 4.4.2 – Não testado com a versão ativa do WooCommerce
       WooCommerce Extra Checkout Fields for Brazil: por Claudio Sanches – 3.6.0 – Não testado com a versão ativa do WooCommerce
       WooCommerce Moip: por Claudio Sanches – 2.2.11 – Não testado com a versão ativa do WooCommerce
       WooCommerce Multiple Customer Addresses: por Lagudi Domenico – 10.0 – Não testado com a versão ativa do WooCommerce
       Simple Registration for WooCommerce: por Astoundify – 1.5.2 – Não testado com a versão ativa do WooCommerce
       WooCommerce: por Automattic – 3.3.4 – 3.4.3 está disponível
       WordPress HTTPS: por Mike Ems – 3.4.0
       WP Mail SMTP: por WPForms – 1.3.3
       YITH WooCommerce Email Templates Premium: por YIThemes – 1.2.3 – Não testado com a versão ativa do WooCommerce
   
       ### Settings ###
   
       API Enabled: ✔
       Force SSL: –
       Currency: BRL (R$)
       Currency Position: left
       Thousand Separator: ,
       Decimal Separator: .
       Number of Decimals: 2
       Taxonomies: Product Types: external (external)
       groupbuy (groupbuy)
       grouped (grouped)
       simple (simple)
       variable (variable)
   
       Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
       exclude-from-search (exclude-from-search)
       featured (featured)
       outofstock (outofstock)
       rated-1 (rated-1)
       rated-2 (rated-2)
       rated-3 (rated-3)
       rated-4 (rated-4)
       rated-5 (rated-5)
   
       ### WC Pages ###
   
       Base da loja: ❌ Página não definida
       Carrinho: #260 - /carrinho/
       Finalizar compra: #262 - /finalizar/
       Minha conta: #555 - https://www.brasilgaminghouse.com.br/conta/
       Termos e condições: #1247 - /politicas-do-site-2/
   
       ### Theme ###
   
       Name: Jupiter
       Version: 6.1.2
       Author URL: http://themeforest.net/user/artbees
       Child Theme: ❌ – Recomendamos você utilizar um tema filho no caso de você estiver personalizando o WooCommerce em um tema ascendente. Veja como criar um tema filho
       WooCommerce Support: ✔
   
       ### Templates ###
   
       Overrides: jupiter/framework/admin/customizer/woocommerce/templates/cart/cart.php
       jupiter/framework/admin/customizer/woocommerce/templates/cart/proceed-to-checkout-button.php
       jupiter/framework/admin/customizer/woocommerce/templates/checkout/form-shipping.php
       jupiter/framework/admin/customizer/woocommerce/templates/checkout/review-order.php
       jupiter/framework/admin/customizer/woocommerce/templates/checkout/thankyou.php
       /home/filipebgh/public_html/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce2.5/emails/email-footer.php
       /home/filipebgh/public_html/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce2.5/emails/email-header.php
       /home/filipebgh/public_html/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce2.5/emails/email-order-details.php versão 2.5.0 está desatualizado. A versão do core é 3.3.1
       /home/filipebgh/public_html/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce2.5/emails/email-order-items.php versão 2.1.2 está desatualizado. A versão do core é 3.2.0
       /home/filipebgh/public_html/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce2.5/emails/email-styles.php versão 2.3.0 está desatualizado. A versão do core é 3.3.0
       jupiter/framework/admin/customizer/woocommerce/templates/global/quantity-input.php
       jupiter/framework/admin/customizer/woocommerce/templates/loop/add-to-cart.php
       jupiter/framework/admin/customizer/woocommerce/templates/order/order-details-item.php
   
       Outdated Templates: ❌Aprenda como atualizar
       ```
   
    -  This reply was modified 7 years, 9 months ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/).
    -  This reply was modified 7 years, 9 months ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/).
 *  Thread Starter [lucasln1](https://wordpress.org/support/users/lucasln1/)
 * (@lucasln1)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/lost-password-wrong-redirection-2/#post-10524852)
 * Any updates ?
 *  [Zach W](https://wordpress.org/support/users/dynamiczach/)
 * (@dynamiczach)
 * Automattic Happiness Engineer
 * [7 years, 9 months ago](https://wordpress.org/support/topic/lost-password-wrong-redirection-2/#post-10534426)
 * Thanks for that info!
 * Can you check to make sure you’re not caching the `My Account` page here: [https://www.brasilgaminghouse.com.br/conta/](https://www.brasilgaminghouse.com.br/conta/)(
   ask your hosting provider as well).
 * If you aren’t, I’d suggest running a conflict test as outlined here: [https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4](https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4)
 *  [Rynald0s](https://wordpress.org/support/users/rynald0s/)
 * (@rynald0s)
 * Automattic Happiness Engineer
 * [7 years, 9 months ago](https://wordpress.org/support/topic/lost-password-wrong-redirection-2/#post-10566767)
 * Howdy!
 * We haven’t heard back from you in a while, so I’m going to go ahead and mark 
   this thread as resolved. If you have any other questions please start a new thread.
 * Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Lost password wrong redirection’ is closed to new replies.

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## Tags

 * [lost password](https://wordpress.org/support/topic-tag/lost-password/)
 * [password reset not working](https://wordpress.org/support/topic-tag/password-reset-not-working/)

 * 5 replies
 * 4 participants
 * Last reply from: [Rynald0s](https://wordpress.org/support/users/rynald0s/)
 * Last activity: [7 years, 9 months ago](https://wordpress.org/support/topic/lost-password-wrong-redirection-2/#post-10566767)
 * Status: resolved