Support » Plugin: WooCommerce » lost password not working on multi-site installation?

  • The link in reset email points to
    https://naturalepicurean.com/my-account/lost-password/?key=tBfJVfl25BF2XEQMlFC9&login=danielheron1986

    Loads as
    https://naturalepicurean.com/my-account/lost-password/?show-reset-form=true
    with the call to to enter email to reset rather than put in the new password

    Regular wp password reset works
    https://naturalepicurean.com/wp-login.php?action=lostpassword

    works on staging site
    https://naturalepic.staging.wpengine.com/my-account/lost-password/?key=UjCXeZ9nugPoAWlzRHTa&login=danielheron1986

    Does the multi-site installation/hosting on wpengine have something to do with the issue? If not, any ideas why it works on staging but not the production site? I’ll post both system reports below

    ### WordPress Environment ###
    
    Home URL: https://naturalepicurean.com
    Site URL: https://naturalepicurean.com
    WC Version: 2.6.3
    Log Directory Writable: ✔
    WP Version: 4.5.3
    WP Multisite: ✔
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: ❌ 5.5.9-1ubuntu4.19 - We recommend a minimum PHP version of 5.6. See: How to update your PHP version
    PHP Post Max Size: 100 MB
    PHP Time Limit: 3600
    PHP Max Input Vars: 1000
    cURL Version: 7.35.0
    OpenSSL/1.0.1f
    
    SUHOSIN Installed: –
    Max Upload Size: 1 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 2.6.3
    :
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    
    ### Active Plugins (18) ###
    
    Duplicate Post: by Enrico Battocchi – 2.6
    Genesis Simple Edits: by Nathan Rice – 2.1.4
    Genesis Title Toggle: by Bill Erickson – 1.7.0
    Itthinx Updates: by itthinx – 1.2.0
    Quick Page/Post Redirect Plugin: by Don Fischer – 5.1.5
    Recipe Card: by Yumprint – 1.1.7
    Shortcode Widget: by Gagan Deep Singh – 1.2
    Shortcodes Ultimate: by Vladimir Anokhin – 4.9.9
    Simple Page Ordering: by Jake Goldman
    10up – 2.2.4
    
    Stream: by XWP – 3.0.7
    Velvet Blues Update URLs: by VelvetBlues.com – 3.2.4
    Verify Google Webmaster Tools: by Audrius Dobilinskas – 1.3
    WooCommerce Customer/Order CSV Export: by SkyVerge – 3.7.0 – 4.0.1 is available
    WooCommerce Order Status Control: by SkyVerge – 1.2.2 – 1.6.0 is available
    WooCommerce Product Sort and Display LITE: by A3 Revolution – 1.6.0
    WooCommerce Smart Coupons: by WooThemes – 3.1.2
    WooCommerce: by WooThemes – 2.6.3
    WordPress Importer: by wordpressdotorg – 0.6.1
    Duplicate Post: by Enrico Battocchi – 2.6
    Genesis Simple Edits: by Nathan Rice – 2.1.4
    Genesis Title Toggle: by Bill Erickson – 1.7.0
    Quick Page/Post Redirect Plugin: by Don Fischer – 5.1.5
    Recipe Card: by Yumprint – 1.1.7
    Shortcodes Ultimate: by Vladimir Anokhin – 4.9.9
    Shortcode Widget: by Gagan Deep Singh – 1.2
    Simple Page Ordering: by Jake Goldman
    10up – 2.2.4
    
    Velvet Blues Update URLs: by VelvetBlues.com – 3.2.4
    Verify Google Webmaster Tools: by Audrius Dobilinskas – 1.3
    WooCommerce: by WooThemes – 2.6.3
    WooCommerce Product Sort and Display LITE: by A3 Revolution – 1.6.0
    WordPress Importer: by wordpressdotorg – 0.6.1
    Multisite Cloner: by Manuel Razzari
    Patricio Tarantino – 0.2.0
    
    Insert HTML Snippet: by xyzscripts.com – 1.2
    Proper Network Activation: by scribu – 1.0.5
    Posts in Page: by IvyCat Web Services – 1.2.4
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6
    Dynamic Widgets: by Qurl – 1.5.11
    amr shortcode any widget: by anmari – 2.9
    Genesis Connect for WooCommerce: by StudioPress – 0.9.8
    Itthinx Updates: by itthinx – 1.2.0
    WP Super Cache - Clear all cache: by Apasionados.es – 1.3.1
    Simple Social Icons: by Nathan Rice – 1.0.13
    The Events Calendar PRO: by Modern Tribe
    Inc. – 4.2.3
    
    The Events Calendar: by Modern Tribe
    Inc. – 4.2.3
    
    Yoast SEO: by Team Yoast – 3.3.4
    SEO Friendly Images: by Vladimir Prelovac – 3.0.5
    Disable Comments: by Samir Shah – 1.3.2
    Woocommerce Adwords Conversion Tracking: by Víctor Falcón – 1.0.1
    Facebook Open Graph, Google+ and Twitter Card Tags: by Webdados – 1.6.3
    Categories to Tags Converter Importer: by wordpressdotorg – 0.5
    Social Media Feather: by Synved – 1.7.9
    Event Tickets: by Modern Tribe
    Inc. – 4.2.3
    
    Event Tickets Plus: by Modern Tribe
    Inc. – 4.2.3
    
    Archived Post Status: by Frankie Jarrett – 0.3.4
    Google Tag Manager for WordPress: by Thomas Geiger – 1.2
    WooThemes Helper: by WooThemes – 1.6.2
    WooCommerce Stripe Gateway: by Automattic – 3.0.2
    WooCommerce Smart Coupons: by WooThemes – 3.1.2
    Gravity Forms: by rocketgenius – 2.0.4
    LeadDyno for WordPress: by LeadDyno – 1.0
    
    ### Settings ###
    
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left_space
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    
    ### API ###
    
    API Enabled: ✔
    
    ### WC Pages ###
    
    Shop Base: #2382 - /shop/
    Cart: #2383 - /cart/
    Checkout: #2384 - /checkout/
    My Account: #2385 - /my-account/
    
    ### Taxonomies ###
    
    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    ### Theme ###
    
    Name: Outreach Pro
    Version: 3.1
    Author URL: http://www.studiopress.com/
    Child Theme: ✔
    Parent Theme Name: Genesis
    Parent Theme Version: 2.3.0
    Parent Theme Author URL: http://www.studiopress.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –

    —————-

    ### WordPress Environment ###
    
    Home URL: http://naturalepic.staging.wpengine.com
    Site URL: http://naturalepic.staging.wpengine.com
    WC Version: 2.6.3
    Log Directory Writable: ✔
    WP Version: 4.5.3
    WP Multisite: ✔
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: ❌ 5.5.9-1ubuntu4.19 - We recommend a minimum PHP version of 5.6. See: How to update your PHP version
    PHP Post Max Size: 100 MB
    PHP Time Limit: 3600
    PHP Max Input Vars: 1000
    cURL Version: 7.35.0
    OpenSSL/1.0.1f
    
    SUHOSIN Installed: –
    Max Upload Size: 1 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 2.6.3
    :
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    
    ### Active Plugins (18) ###
    
    Duplicate Post: by Enrico Battocchi – 2.6
    Genesis Simple Edits: by Nathan Rice – 2.1.4
    Genesis Title Toggle: by Bill Erickson – 1.7.0
    Itthinx Updates: by itthinx – 1.2.0
    Quick Page/Post Redirect Plugin: by Don Fischer – 5.1.5
    Recipe Card: by Yumprint – 1.1.7
    Shortcode Widget: by Gagan Deep Singh – 1.2
    Shortcodes Ultimate: by Vladimir Anokhin – 4.9.9
    Simple Page Ordering: by Jake Goldman
    10up – 2.2.4
    
    Stream: by XWP – 3.0.7
    Velvet Blues Update URLs: by VelvetBlues.com – 3.2.4
    Verify Google Webmaster Tools: by Audrius Dobilinskas – 1.3
    WooCommerce Customer/Order CSV Export: by SkyVerge – 3.7.0 – 4.0.1 is available
    WooCommerce Order Status Control: by SkyVerge – 1.2.2 – 1.6.0 is available
    WooCommerce Product Sort and Display LITE: by A3 Revolution – 1.6.0
    WooCommerce Smart Coupons: by WooThemes – 3.1.2
    WooCommerce: by WooThemes – 2.6.3
    WordPress Importer: by wordpressdotorg – 0.6.1
    Duplicate Post: by Enrico Battocchi – 2.6
    Genesis Simple Edits: by Nathan Rice – 2.1.4
    Genesis Title Toggle: by Bill Erickson – 1.7.0
    Quick Page/Post Redirect Plugin: by Don Fischer – 5.1.5
    Recipe Card: by Yumprint – 1.1.7
    Shortcodes Ultimate: by Vladimir Anokhin – 4.9.9
    Shortcode Widget: by Gagan Deep Singh – 1.2
    Simple Page Ordering: by Jake Goldman
    10up – 2.2.4
    
    Velvet Blues Update URLs: by VelvetBlues.com – 3.2.4
    Verify Google Webmaster Tools: by Audrius Dobilinskas – 1.3
    WooCommerce: by WooThemes – 2.6.3
    WooCommerce Product Sort and Display LITE: by A3 Revolution – 1.6.0
    WordPress Importer: by wordpressdotorg – 0.6.1
    Multisite Cloner: by Manuel Razzari
    Patricio Tarantino – 0.2.0
    
    Insert HTML Snippet: by xyzscripts.com – 1.2
    Proper Network Activation: by scribu – 1.0.5
    Posts in Page: by IvyCat Web Services – 1.2.4
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6
    Dynamic Widgets: by Qurl – 1.5.11
    amr shortcode any widget: by anmari – 2.9
    Genesis Connect for WooCommerce: by StudioPress – 0.9.8
    Itthinx Updates: by itthinx – 1.2.0
    WP Super Cache - Clear all cache: by Apasionados.es – 1.3.1
    Simple Social Icons: by Nathan Rice – 1.0.13
    The Events Calendar PRO: by Modern Tribe
    Inc. – 4.2.3
    
    The Events Calendar: by Modern Tribe
    Inc. – 4.2.3
    
    Yoast SEO: by Team Yoast – 3.3.4
    SEO Friendly Images: by Vladimir Prelovac – 3.0.5
    Disable Comments: by Samir Shah – 1.3.2
    Woocommerce Adwords Conversion Tracking: by Víctor Falcón – 1.0.1
    Facebook Open Graph, Google+ and Twitter Card Tags: by Webdados – 1.6.3
    Categories to Tags Converter Importer: by wordpressdotorg – 0.5
    Social Media Feather: by Synved – 1.7.9
    Event Tickets: by Modern Tribe
    Inc. – 4.2.3
    
    Event Tickets Plus: by Modern Tribe
    Inc. – 4.2.3
    
    Archived Post Status: by Frankie Jarrett – 0.3.4
    Google Tag Manager for WordPress: by Thomas Geiger – 1.2
    WooThemes Helper: by WooThemes – 1.6.2
    WooCommerce Stripe Gateway: by Automattic – 3.0.2
    WooCommerce Smart Coupons: by WooThemes – 3.1.2
    Gravity Forms: by rocketgenius – 2.0.4
    LeadDyno for WordPress: by LeadDyno – 1.0
    
    ### Settings ###
    
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left_space
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    
    ### API ###
    
    API Enabled: ✔
    
    ### WC Pages ###
    
    Shop Base: #2382 - /shop/
    Cart: #2383 - /cart/
    Checkout: #2384 - /checkout/
    My Account: #2385 - /my-account/
    
    ### Taxonomies ###
    
    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    ### Theme ###
    
    Name: Outreach Pro
    Version: 3.1
    Author URL: http://www.studiopress.com/
    Child Theme: ✔
    Parent Theme Name: Genesis
    Parent Theme Version: 2.3.0
    Parent Theme Author URL: http://www.studiopress.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –

    https://wordpress.org/plugins/woocommerce/

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