Title: Lost Password Error
Last modified: August 21, 2016

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# Lost Password Error

 *  Resolved [Paul3rd](https://wordpress.org/support/users/paul3rd/)
 * (@paul3rd)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/lost-password-error/)
 * On clicking “Reset my password”, I get the following error:
    “An unknown error
   occurred while trying to connect to server. Please refresh the page and try again.”
   Refreshing the page takes you back to the Log In page, repeating the process 
   does no good and no email is sent. The “Don’t have an account?” function works
   correctly, an email is sent and all info is retained in the database correctly.
   The site is at [http://www.teenxpress.com](http://www.teenxpress.com) Thanks 
   in advance for any help
 * [http://wordpress.org/plugins/nice-login-register-widget/](http://wordpress.org/plugins/nice-login-register-widget/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [sgPlanwize](https://wordpress.org/support/users/sgplanwize/)
 * (@sgplanwize)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/lost-password-error/#post-4341628)
 * Hi,
 * There is an incompatibility problem with your CAPTCHA plugin.
    The lost password
   process, for some reason looking for captcha string. Try to look around the plugin
   settings to unset the option for captch on lost password process.
 *  Thread Starter [Paul3rd](https://wordpress.org/support/users/paul3rd/)
 * (@paul3rd)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/lost-password-error/#post-4341645)
 * BINGO! Thanks – That corrected the issue.
 *  [Kherkhaw](https://wordpress.org/support/users/kherkhaw/)
 * (@kherkhaw)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/lost-password-error/#post-4341772)
 * Hi again
    I have no captcha plugin install, yet I am getting this error. I installed
   [http://wordpress.org/plugins/all-in-one-wp-security-and-firewall/](http://wordpress.org/plugins/all-in-one-wp-security-and-firewall/)
   for some time ago, but than removed it and substitued it with another plugin.
   This one doesn’t use captcha at all, still I am getting this error.
 * Any idea?
 *  [Kherkhaw](https://wordpress.org/support/users/kherkhaw/)
 * (@kherkhaw)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/lost-password-error/#post-4341773)
 * Though I am receiving e-mail, just that error is also being displayed.
 *  [Kherkhaw](https://wordpress.org/support/users/kherkhaw/)
 * (@kherkhaw)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/lost-password-error/#post-4341774)
 * I get the same error when a new user register himself.
 *  Plugin Author [sgPlanwize](https://wordpress.org/support/users/sgplanwize/)
 * (@sgplanwize)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/lost-password-error/#post-4341776)
 * Hi Kherkhaw,
 * I assume that, again, the problem caused by plugins conflict.
    Try to deactivate
   all plugins and activate one by one and check the issue.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Lost Password Error’ is closed to new replies.

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## Tags

 * [ajax](https://wordpress.org/support/topic-tag/ajax/)
 * [html](https://wordpress.org/support/topic-tag/html/)
 * [js](https://wordpress.org/support/topic-tag/js/)
 * [php](https://wordpress.org/support/topic-tag/php/)

 * 6 replies
 * 3 participants
 * Last reply from: [sgPlanwize](https://wordpress.org/support/users/sgplanwize/)
 * Last activity: [12 years, 2 months ago](https://wordpress.org/support/topic/lost-password-error/#post-4341776)
 * Status: resolved