Support » Plugin: WooCommerce » lost password email message

  • Resolved felipetto

    (@felipetto)


    I configured the password recovery email but the emails are coming in English (without my translation).

    How do I correct this?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    @felipetto – how have you translated these emails? Are you using a plugin such as Loco Translate?

    If you have manually created your own translation files, check to ensure that you have placed the translations in the correct place.

    I recommend using a plugin such as the one I mentioned above to verify that the translation process is working or not.

    Thread Starter felipetto

    (@felipetto)

    I’ve set up custom text for the email body in the woocommerce options:

    http://prntscr.com/mc1fec

    I have the loco translator installed on this site and I checked the Woo translation, it’s correct:

    http://prntscr.com/mc1g35

    Even so, the email arrives at the customer with this text in English:

    http://prntscr.com/mc1ge8

    thanks for help

    Plugin Support Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    @felipetto as first step, I’d recommend trying to switch to either the default Twenty Nineteen or Storefront theme on a staging site. That way you can check to see if your theme is using it’s own templates.

    Also check any third-party plugins you are using to adjust the email body text, as that is not a normal function in WooCommerce (by default you won’t see the option to adjust the email body).

    Thread Starter felipetto

    (@felipetto)

    it really was a theme file that was causing the translation error.

    thanks for the great support!

    • This reply was modified 2 years, 3 months ago by felipetto.
    Plugin Support Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    @felipetto glad to hear that helped. Some themes will override the default WooCommerce templates. You should be able to translate the theme’s templates as well using a program like Loco Translate. Instead of selecting WooCommerce to translate, you would select your theme.

Viewing 5 replies - 1 through 5 (of 5 total)
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