Plugin Support
Phil
(@fullysupportedphil)
Automattic Happiness Engineer
@felipetto – how have you translated these emails? Are you using a plugin such as Loco Translate?
If you have manually created your own translation files, check to ensure that you have placed the translations in the correct place.
I recommend using a plugin such as the one I mentioned above to verify that the translation process is working or not.
I’ve set up custom text for the email body in the woocommerce options:
http://prntscr.com/mc1fec
I have the loco translator installed on this site and I checked the Woo translation, it’s correct:
http://prntscr.com/mc1g35
Even so, the email arrives at the customer with this text in English:
http://prntscr.com/mc1ge8
thanks for help
Plugin Support
Phil
(@fullysupportedphil)
Automattic Happiness Engineer
@felipetto as first step, I’d recommend trying to switch to either the default Twenty Nineteen or Storefront theme on a staging site. That way you can check to see if your theme is using it’s own templates.
Also check any third-party plugins you are using to adjust the email body text, as that is not a normal function in WooCommerce (by default you won’t see the option to adjust the email body).
it really was a theme file that was causing the translation error.
thanks for the great support!
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This reply was modified 2 years, 3 months ago by
felipetto.
Plugin Support
Phil
(@fullysupportedphil)
Automattic Happiness Engineer
@felipetto glad to hear that helped. Some themes will override the default WooCommerce templates. You should be able to translate the theme’s templates as well using a program like Loco Translate. Instead of selecting WooCommerce to translate, you would select your theme.
