Lost password email link redirects to lost password page – except in Firefox
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(This is a duplicate of this topic, started on the WordPress forum)
Hi,
When an user have their password reset, they get a link similar to this in the email: https://www.lockoloop.nl/devstage/your-account/lost-password/?key=xxxxxx&id=13
but while this works in Firefox, in Edge, it redirects immediately to the lost password page: https://www.lockoloop.nl/devstage/your-account/lost-password/?show-reset-form=true&action
Meaning that the user cannot effectively create a new password and several of my customers have already complained about this.
I’ve disabled all plugins except for Woocommerce, and the problem still occurs (as for the theme, it’s a homemade one and except for CSS styling, I haven’t touched anything related to the account pages). WordPress and Woocommerce are up to date.
Deleting the lost password endpoint in Woocommerce settings has the reset link return a “archive not found” page.According to a WordPress moderator, it seems to be a Woocommerce issue, not WordPress.
Could you help me out? Thank you.The page I need help with: [log in to see the link]
Viewing 5 replies - 1 through 5 (of 5 total)
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Hi Igor,
There you go (there was nothing under the logs tab). I’ve left the plugins disabled and switched the theme to Twenty twenty two, with no luck.### WordPress Environment ### WordPress address (URL): https://www.lockoloop.nl/devstage Site address (URL): https://www.lockoloop.nl/devstage WC Version: 7.0.0 REST API Version: ✔ 7.0.0 WC Blocks Version: ✔ 8.5.1 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.0.3 WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache/2 PHP Version: 8.1.0 PHP Post Max Size: 1 GB PHP Time Limit: 120 PHP Max Input Vars: 1000 cURL Version: 7.71.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 10.3.27-MariaDB-cll-lve Max Upload Size: 1 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 7.0.0 WC Database Prefix: wp_ Total Database Size: 55.14MB Database Data Size: 48.74MB 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See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ✔ Next scheduled: 2022-10-27 15:39:05 +02:00 Options: ✔ Notes: 94 Onboarding: completed ### Action Scheduler ### Complete: 24 Oldest: 2022-10-26 22:15:36 +0200 Newest: 2022-10-27 16:43:31 +0200 Pending: 2 Oldest: 2022-10-28 01:54:56 +0200 Newest: 2022-10-28 01:54:56 +0200 ### Status report information ### Generated at: 2022-10-27 16:43:40 +02:00Hi @lockoloop
I replicated the scenario on my test site and I am receiving the same link (using my own domain) as yours.
Image Link: https://snipboard.io/5l9s7m.jpg
When I click the
Click here to reset your passwordlink, I am redirected to this page:
Image Link: https://snipboard.io/KIypm6.jpg
I was able to reset my password afterwards.
Meaning that the user cannot effectively create a new password and several of my customers have already complained about this.
Can you please share what your customers see on their end or should I say, what should they see on their end when they try to reset their passwords?
Viewing 5 replies - 1 through 5 (of 5 total)
- The topic ‘Lost password email link redirects to lost password page – except in Firefox’ is closed to new replies.
