• Resolved lockoloop

    (@lockoloop)


    (This is a duplicate of this topic, started on the WordPress forum)

    Hi,

    When an user have their password reset, they get a link similar to this in the email: https://www.lockoloop.nl/devstage/your-account/lost-password/?key=xxxxxx&id=13
    but while this works in Firefox, in Edge, it redirects immediately to the lost password page: https://www.lockoloop.nl/devstage/your-account/lost-password/?show-reset-form=true&action
    Meaning that the user cannot effectively create a new password and several of my customers have already complained about this.
    I’ve disabled all plugins except for Woocommerce, and the problem still occurs (as for the theme, it’s a homemade one and except for CSS styling, I haven’t touched anything related to the account pages). WordPress and Woocommerce are up to date.
    Deleting the lost password endpoint in Woocommerce settings has the reset link return a “archive not found” page.

    According to a WordPress moderator, it seems to be a Woocommerce issue, not WordPress.
    Could you help me out? Thank you.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    To check into this better, please share a copy of your site’s System Status, it is located under WooCommerce > Status. Select “Get system report” and then “Copy for support”. 

    Please share a copy of any fatal error log found under WooCommerce > System Status > Logs (if any).

    We’ll look forward to hearing from you.

    Thread Starter lockoloop

    (@lockoloop)

    Hi Igor,
    There you go (there was nothing under the logs tab). I’ve left the plugins disabled and switched the theme to Twenty twenty two, with no luck.

    
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    • This reply was modified 1 year, 7 months ago by lockoloop.

    Hi @lockoloop

    I replicated the scenario on my test site and I am receiving the same link (using my own domain) as yours.

    Image Link: https://snipboard.io/5l9s7m.jpg

    When I click the Click here to reset your password link, I am redirected to this page:

    Image Link: https://snipboard.io/KIypm6.jpg

    I was able to reset my password afterwards.

    Meaning that the user cannot effectively create a new password and several of my customers have already complained about this.

    Can you please share what your customers see on their end or should I say, what should they see on their end when they try to reset their passwords?

    Thread Starter lockoloop

    (@lockoloop)

    Hi Xue,
    Basically, the link sends to the same lost password screen again (where you type in your email address to get sent a new password).

    However, yesterday evening, we’ve been playing around with Varnish, which manages the caching (as the moderator suggested on the other topic), and it might be related to that, as it seems to be a limitation of Varnish (I’ve read that it’s known that it doesn’t handle well pages that are specific to users, such as account or basket pages). And that Direct Admin on its end is not good at configuring Varnish.
    I’ll get in touch with my provider regarding this issue and see if it’s related.
    Thank you!

    Plugin Support anastas10s (woo-hc)

    (@anastas10s)

    Hi there @lockoloop 👋

    Basically, the link sends to the same lost password screen again (where you type in your email address to get sent a new password).

    A redirect loop is caused, then, as I understand.

    However, yesterday evening, we’ve been playing around with Varnish, which manages the caching (as the moderator suggested on the other topic), and it might be related to that, as it seems to be a limitation of Varnish (I’ve read that it’s known that it doesn’t handle well pages that are specific to users, such as account or basket pages). And that Direct Admin on its end is not good at configuring Varnish.

    I see. I’m glad that pointed you to the right direction for discovering the culprit.

    I’ll get in touch with my provider regarding this issue and see if it’s related.
    Thank you!

    You are welcome. Please let us know how that goes!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Lost password email link redirects to lost password page – except in Firefox’ is closed to new replies.