Support » Fixing WordPress » Lost password e-mail is unformatted and omits link

  • I’m using WordPress in conjunction with s2member. The lost password function ( sends an e-mail like this:

    Someone requested that the password be reset for the following account: Username: kitkor If this was a mistake, just ignore this email and nothing will happen. To reset your password, visit the following address:

    It is unformatted with no new line characters or html. Worse, it completely omits the link. My wp-login.php “retrieve_password” looks normal and I have not altered it. Any ideas? Where do I go to fix this?

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  • To clarify, I also tried installing the plugin WP Better Emails ( and it, as promised, fixed the sender name and sender e-mail, but the lost password e-mail was still unformatted (no html wrapper came through from WP Better Emails) and the link to reset a user password was still absent.

    Is my install (3.3.1) somehow stripping all html from e-mails? I had a similar problem with the welcome e-mail, but the s2member plugin allows you to edit the content of the e-mail, so I added br-tags to add line breaks.

    Any help would be appreciated!

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