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  • My client has asked me to update one of their sites; however, their old web designer will not contact them and give them the login info for their site, domain, hosting, etc. He has avoided them for several months now. Is there a way to get access to their WordPress site without having the email address or access to their cPanel?

Viewing 15 replies - 1 through 15 (of 17 total)
  • Moderator Mark Ratledge

    (@songdogtech)

    Forum Moderator

    I’ve read that several times. It doesn’t help at all. The client has no access to their domain name, cpanel, or WordPress. The old designer is the owner of all of that and will not contact them back at all. I’ve checked the whois.com and it all goes to companies the old designer owns. The site is dooranddock.com.

    Krishna

    (@1nexus)

    Member

    It seems your site is infected. See report: http://sitecheck.sucuri.net/results/dooranddock.com

    Moderator Mark Ratledge

    (@songdogtech)

    Forum Moderator

    You’re out of luck. Maybe find a lawyer.

    Krishna, that’s the reason we wanted access to it but the old designer will not call or email the owners.

    Krishna

    (@1nexus)

    Member

    Wait for some time. Let me see if there is a way to get access to your site. By the time, can you tell me (1) the size/ number of posts your site had and how old it is?

    It’s a pretty big site and it’s several years old. I don’t have specifics since I have never had access to it.

    Krishna

    (@1nexus)

    Member

    So, it is worth recovering it and you should. It takes some time. Allow me some time to explore possibilities. OK?

    Please do! Thank you!

    Even if you gain access to the admin area, that will not mean you can clean the site from there 100%. Unfortunately, hacked WP sites usually need ftp access because files were placed in areas that you cannot access from the editor.

    Additionally, this other company might always create future issues even if you can get in to the admin area and fix the site for now. As long as they have ftp access, they can always overstep you.

    I would take songdogtech’s advice and get a lawyer and maybe file a complaint with the BBB.

    If you can get the domain name transferred at least, then you can start over fresh on a new server. Obviously, this would require a complete rebuild without the database or theme files.

    Best of luck.

    Krishna

    (@1nexus)

    Member

    Your Hosting is NETWORK SOLUTIONS, and your domain is also registered with them. Try to contact them and see if they can help you and report back.

    Moderator Mark Ratledge

    (@songdogtech)

    Forum Moderator

    @krishna said:

    Allow me some time to explore possibilities. OK?

    @krishna, it is against the rules to solicit work in these forums.

    @ashtyler: beware of anyone who contacts you from these forums regarding paid work.

    As @racerx said, it is impossible to fix/recover a hacked site from simply the admin side. If you are able to get access to the site and hosting account, consider looking for someone to fix it correctly on jobs.wordpress.net or freelancing sites such as Elance

    Krishna

    (@1nexus)

    Member

    @songdogtech,

    You can check all the posts I have made in the forum. Can you find any instance where I tried to do what you try to implicate?

    Your Hosting is NETWORK SOLUTIONS, and your domain is also registered with them. Try to contact them and see if they can help you and report back.

    The advice I gave is just above what you posted. Where do you find any intention on my part as you allege?

    Allow me some time to explore possibilities. OK?

    Do you find the meaning of the above as I am seeking work?

    For your info, I have always kept away where people offer money or any thing like that.

    Be careful before making allegations.

    I just need access so I can get the non corrupt files. I do plan on recreating it.

    We cannot get access to the hosting or domain because the last web designer owns the hosting company, network solutions, along with the domain company.

    esmi

    (@esmi)

    Forum Moderator

    the last web designer owns the hosting company, network solutions

    I doubt it. Network Solutions is a huge company. Who is paying the hosting bill?

Viewing 15 replies - 1 through 15 (of 17 total)
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