Lost my subscribtion

  • Resolved Vol Markula

    (@dawr)


    1 year, 7 months ago

    Hi. I was bought a license for Elementor Pro and this was expired. My website has been some but and I remove connection of license and try to reconnect but your system doesn’t allow me do this. Need help and ask you here because you make a problem reach you inside your ticket system.

    Please answer to my email.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Milos

    (@miloss84)

    1 year, 7 months ago

    Hi there,

    Thank you for contacting us.

    In order to resolve this issue, you can try activating your license manually:

    1. On your WordPress dashboard, go to Elementor > License.
    2. At the browser’s address bar, add this string at the end of the existing address: &mode=manually
    3. Hit Enter. You should be redirected to the Manual Activation page.
    4. Add your License Key ( which can be found in your subscription details via my.elementor.com) to the empty field.

    Let us know if this helps.

    Best regards,

    Thread Starter Vol Markula

    (@dawr)

    1 year, 7 months ago

    Thanks for this tips. I have additional problem. When I trying going to expired license page it show me message “Something went wrong! Please refresh this page.” I can’t enter to the page for copy license key.

    Plugin Support Milos

    (@miloss84)

    1 year, 7 months ago

    Hi there,

    Thank you for your feedback.

    The best solution is to contact our customer support so they can check your pro license and determine why this is happening.

    REF: https://elementor.com/help/how-to-submit-a-support-ticket/

    Looking forward hearing from you.

    Kind regards,

    Thread Starter Vol Markula

    (@dawr)

    1 year, 7 months ago

    Thanks. I saw this threads with help. But my plan is gone because expired and I can’t find any place how to reach support using website.

    Joel

    (@joelsm)

    1 year, 7 months ago

    Hello, 

    Try from your account with the email you purchased the license. From your Elementor dashboard, go directly to this link: https://my.elementor.com/support-form/. 

    Select Account, Billings and Subscriptions and explain your problem.

    Be reminded that according to WordPress.org’s guidelines, we can’t offer support for commercial products here. Thanks for your patience and understanding.

    Wishing you a great day!
    Kind Regards,

Viewing 5 replies - 1 through 5 (of 5 total)

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