Jetpack by WordPress.com
Lost my stats (9 posts)

  1. buz fairy
    Posted 2 years ago #

    A few months ago I lost the old stats of my blog. The old wordpress.com before I moved to wordpress.org used to be integrated along with the stats of JetPack just fine, showing the correct totals and record highs (with dates).

    However, jetpack stopped integrating these stats (along with other ones) a ew months ago. i don't know the exact date, but the counter had reset to only display stats from last summer onwards, and omitted all stats predating that.

    In attempting to fix this, I logged out then logged back into wordpress.com (from JetPack) because I read somewhere on the forum that this sometimes resolves the issue. But then I lost all stats, old and new.

    This is my blog's site: http://buzfairy.com/



  2. buz fairy
    Posted 2 years ago #

    I was just checking my wordpress.com dashboard trying to find my blog's ID. I was shocked to find out that another blog was there under "My Blogs" section. That blog is called mygreenshoe.wordpress.com and I have no idea who and what that is. I'm very sure it's not mine and I've never even heard about it before, but that name links directly to my blog.

    I tried googling it and came up with a name change on wordpress.com for it on 8\24\2012, which is probably around the same time my old stats stopped getting integrated into my JetPack stats.

    This is weird. I don't know this site, but it's showing on my wordpress.com dashboard, and it links directly to my blog.

  3. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 2 years ago #


    As this was taken care of when you contacted us on WordPress.com I'll mark this as resolved.

  4. buz fairy
    Posted 2 years ago #

    Hi Richard.

    The problem hasn't been resolved. I contacted wordpress.com on another matter. A stranger's blog was appearing on my list, and it was messing up my account. They helped me delete that stranger's blog, but my stat problem here on .org is still pending.

    As of now, I've lost all of stats over the past 3 years. The counter has reset to 10-15 days ago, and started counting from zero.

    So to summarize. My problem is still here.


  5. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 2 years ago #

    Hi there,

    Did you ever change your site's URL? For example, was it ever once something like http://buzfairy.com/blog and you changed it to http://buzfairy.com/ ? Any change in the URL might have caused this issue.

    If you did change it, please let me know what the old URL was. If you didn't change it, I'll dig into it some more.

  6. buz fairy
    Posted 2 years ago #

    Hi Richard,

    No I haven't changed it. It's always been buzfairy.com. But for the first year I was on wordpress.com (with the name buzfairy.com), then moved to .org two years ago.

    My stats first disappeared last August. Then a strange blog appeared in "My Blogs" list. That blog is genuine, but it wasn't mine, and I hadn't even heard about it before it appeared on my list.

    When I did a google search, it showed me that the url of my blog was changed into that stranger's blog (last August).

    I still had a fair amount of stats at the time, only my 1st year was lost.

    But a few weeks ago, everything disappeared, and I can't get them back. I deleted that blog, with the help of wordpress.com (cause it wasn't allowing me to do it on my own though my dashboard).

    My host has been the same since I moved to .org, and I have no clue what's wrong. I haven't changed anything. My url has always been the same (1st on wordpress.com then on .org).

    But still for some weird reason, wordpress.com changed the name on 8/24/2012 to that stranger's blog. I only found about the url name change when I googled that blog.

    As for me, things looked the same. Nothing on my dash board reflected any change. Even that strange blog didn't appear on "My Blogs" list till much later (I would guess last month).

    Thanks for the help.

  7. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 2 years ago #

    Thanks for the info. I'm looking into it on our end.

  8. buz fairy
    Posted 2 years ago #

    Thank you Richard.

  9. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Hi there buz fairy. I have some news for you.

    I can attempt to recover the stats for you by merging from the 2 different blog ids, but doing so may cause odd results (for example, it may appear that you've had only 1 indidivual visitor who visited your site many multiple times, pre-merger). Do you want me to attempt this fix for you?

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