Support » Plugin: WordPress Share Buttons Plugin – AddThis » Lost my shares in Greek language

  • Resolved petros381

    (@petros381)


    My site is bilingual, Greek and English. A few days I changed the URLs In my Greek language posts from Greek to Latin characters and I think it was after that, that I lost my shares in my Greek posts only. (The shares in my English posts are fine).
    I did not need to do any redirects to my URLs and Google is finding my posts without a problem. Is there any way I can recover my shares.
    Thank you!

    The page I need help with: [log in to see the link]

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  • Plugin Contributor addthis_leland

    (@addthisleland)

    Hi there!

    Thanks for contacting AddThis Support 🙂

    The sad news is that as soon as you change your URL, your share counts reset.

    The reason for this is because of the way social networks track these counts– they’re tracking them against a specific URL and currently, there’s no way for these social services API’s to have you tell them “this old URL is now this new URL and you should add the share counts to this new one instead.”

    Apologies for the inconvenience but this is how these social networks handle share counts and there’s not much we can do unless you revert back to the original URL.

    Thanks,
    Leland

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