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[Resolved] Lost historic Jetpack stats

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Jeremy Herve

    @jeherve

    Jetpack Mechanic

    Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    Contact

    Jeremy
    Site is: http://www.acubien.com/

    is that all you need please?

    Actually, also lost the subscribers… 🙁

    Plugin Author Jeremy Herve

    @jeherve

    Jetpack Mechanic

    With Jetpack, your stats information is connected to a unique blog ID. Sometimes, if you were using a development site or a different address when you set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats and subscribers were lost.

    That’s what happened on your site: you were using a temporary site address (66.147.244.91/~acubienc/) when you set up Jetpack, and this URL was not updated in Jetpack when you updated your site URL.

    I have fixed the issue for you, and you should get your stats and subscribers back by going to the Jetpack menu, and disconnecting / reconnecting to WordPress.com.

    Jeremy, you are an absolute star! Thank for the explanation and support.. Give yourself a pat on the back!

Viewing 5 replies - 1 through 5 (of 5 total)
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