Lost followers by migration from wordpress.com to self hosted site

Resolved jontwerp
(@jontwerp)

2 months, 3 weeks ago

Hi,

For a client, I transferred more than 2.000 followers from a wordpress.com site to a self hosted site this way: https://jetpack.com/support/subscription-migration-tool/

But the followers aren’t transferred!!!
Instead, we lost all the followers on the wordpress.com (0 followers) and they don’t appear on the self hosted site.

Can you help us out?

Thanks,
Janneke Tromp

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Contributor csonnek
(@csonnek)

Happiness Rocketeer 🚀

2 months, 3 weeks ago

@jontwerp can you let us know the following?

1. The URL of your WordPress.com site where your followers were (example.wordpress.com)
2. The URL of your site that you moved them to. You do need to have an active Jetpack connection in order to do this.

The site you gave us – grofvankoren.com – is a WordPress.com site so we need more information before we can dig into this further.

Thanks!

Thread Starter jontwerp
(@jontwerp)

2 months, 2 weeks ago

Hi csonnek,

Thanks for replying!
1. wordpress.com where the followers were: https://grofvankoren.com/
2. wordpress.org moved them to (with active jetpack): http://heidikoren.nl/

Thanks!
Janneke

Plugin Contributor Ryan C.
(@ryancowles)

2 months, 2 weeks ago

Thanks for the info! I had a look at http://heidikoren.nl/ and noticed that Jetpack’s Subscriber feature is currently disabled.

Can you please follow the steps at the top of our Subscriptions support page to enable that feature? Then, see if your subscribers appear as expected.

Please let us know how that works for you, and we can go from there!
Thread Starter jontwerp
(@jontwerp)

2 months, 2 weeks ago
Hi Ryan,

Thanks for the reply!
I enabled the Subscriber feature, but unfortunately the more than 2000 followers on grofvankoren.com are not migrated to heidikoren.nl.
Just 39 followers and 73 email followers.

At grofvankoren.com the more than 2000 followers are gone.

Is there a way to solve this?

Thanks again!
Janneke
- This reply was modified 2 months, 2 weeks ago by jontwerp.
Plugin Contributor Ryan C.
(@ryancowles)

2 months, 1 week ago

Hi Janneke, thanks again for the update here. Could you contact us via this contact form and mention this thread?