Title: Lost e-mails… Last modified: August 22, 2016 --- # Lost e-mails… * Resolved [Sauron](https://wordpress.org/support/users/sauron/) * (@sauron) * [11 years, 2 months ago](https://wordpress.org/support/topic/lost-e-mails/) * Hi, * Have used Ninja forms on our homepage as a booking form. Noticed by accident that on some days, the submission was there but no e-mail had arrived. This is NOT good since bookings potentially will get lost. Any ideas why this could happen? Don’t dare to use the form until it is resolved… * [https://wordpress.org/plugins/ninja-forms/](https://wordpress.org/plugins/ninja-forms/) Viewing 6 replies - 1 through 6 (of 6 total) * [respectyoda](https://wordpress.org/support/users/respectyoda/) * (@respectyoda) * [11 years, 2 months ago](https://wordpress.org/support/topic/lost-e-mails/#post-5912814) * Hi Sauron, * If no e-mail arrived and the submission is viewable in the backend then this is a server problem. I suggest you to use this [plugin](https://wordpress.org/plugins/check-email/) to check to see if your server can send emails through WordPress. * Thread Starter [Sauron](https://wordpress.org/support/users/sauron/) * (@sauron) * [11 years, 2 months ago](https://wordpress.org/support/topic/lost-e-mails/#post-5912817) * Hi, * Well the thing is that it has sent e-mails, but I noticed that some days/submissions are missing. Thats even worse that not getting mails at all… Is there a good checklist i could follow to make sure I have made all the correct settings…? * [respectyoda](https://wordpress.org/support/users/respectyoda/) * (@respectyoda) * [11 years, 2 months ago](https://wordpress.org/support/topic/lost-e-mails/#post-5912818) * I’d like you to clarify what you said. * > Well the thing is that it has sent e-mails, but I noticed that some days/submissions > are missing. * If you say it has sent emails, then what do you mean by the issue of some days/ submissions missing? Do you mean you get email every time the form is filled out, but some or all fields are not showing up in the email? * Thread Starter [Sauron](https://wordpress.org/support/users/sauron/) * (@sauron) * [11 years, 2 months ago](https://wordpress.org/support/topic/lost-e-mails/#post-5912819) * On some occations I do not receive e-mails at all, but the submission is there in WP. Lets say I had submissions on the following dates 27 feb, 28 feb, 1 march, 2 march. Then I only got mails from 28 feb and 1 march. Understand? Thats why it is so difficult to understand what the problem might be…. * [respectyoda](https://wordpress.org/support/users/respectyoda/) * (@respectyoda) * [11 years, 2 months ago](https://wordpress.org/support/topic/lost-e-mails/#post-5912820) * Ah I see. Well, like I said earlier, this is a server issue. First, contact your host provider on this issue. Second, if the host refuses to provide a solution, let me know and I’ll provide you with a solution that works 99.9%. * Thread Starter [Sauron](https://wordpress.org/support/users/sauron/) * (@sauron) * [11 years, 2 months ago](https://wordpress.org/support/topic/lost-e-mails/#post-5912821) * Ok, thanks…:) Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Lost e-mails…’ is closed to new replies. * ![](https://ps.w.org/ninja-forms/assets/icon-256x256.png?rev=1649747) * [Ninja Forms - The Contact Form Builder That Grows With You](https://wordpress.org/plugins/ninja-forms/) * [Frequently Asked Questions](https://wordpress.org/plugins/ninja-forms/#faq) * [Support Threads](https://wordpress.org/support/plugin/ninja-forms/) * [Active Topics](https://wordpress.org/support/plugin/ninja-forms/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/ninja-forms/unresolved/) * [Reviews](https://wordpress.org/support/plugin/ninja-forms/reviews/) * 6 replies * 2 participants * Last reply from: [Sauron](https://wordpress.org/support/users/sauron/) * Last activity: [11 years, 2 months ago](https://wordpress.org/support/topic/lost-e-mails/#post-5912821) * Status: resolved