Lost downloadable files

  • Resolved Leandro Berg

    (@leandroberg)


    4 years, 12 months ago

    Hello,

    We recently migrated to another host server at flywheel, after that, we’ve got some little issues with our WooCommerce website, one more important about them is the fact we lost our downloadable files related to our products. We’ve tried downgrade both of wp and woo but doesn’t had success with it.

    If someone knows how we can fix that, please help us, we’re trying to do some things here.

    Best.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    4 years, 12 months ago

    Hey there!

    What do you mean “we lost our downloadable files related to our products. ”

    Are the files on the server? Can you elaborate a bit on the exact issue?

    Bob Orchard

    (@boborchard)

    Product Manager at Flywheel

    4 years, 12 months ago

    Hey Leandro! Give our support team a shout over at https://app.getflywheel.com/help or via Chat and we’d love to see if we can help you out with this. We run backups on all our customer’s sites and may be able to help recover those files.

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    4 years, 11 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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