Title: Lost Data After Upgrade
Last modified: April 26, 2021

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# Lost Data After Upgrade

 *  Resolved [akruczek](https://wordpress.org/support/users/akruczek/)
 * (@akruczek)
 * [5 years ago](https://wordpress.org/support/topic/lost-data-after-upgrade-2/)
 * Hello,
 * Our Jetpack account was disconnected on our WordPress site today after upgrading
   the Jetpack plugin. It asked me to reconnect again but doing that lost all our
   email followers/blog subscribers and stats. How can I correct this and recover
   the followers?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Flost-data-after-upgrade-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Jen H. (a11n)](https://wordpress.org/support/users/jennywp/)
 * (@jennywp)
 * [5 years ago](https://wordpress.org/support/topic/lost-data-after-upgrade-2/#post-14375989)
 * Hey [@akruczek](https://wordpress.org/support/users/akruczek/),
 * Apologies for the delay in following up with you on this. We’re working through
   a bit of a backlog.
 * I was able to find your historical stats. Looks like your original Jetpack connection
   was to a staging URL. I was able to merge them into your new Jetpack connection.
 * I also found your followers and subscribers, and I migrated those over as well.
 * Let us know when you need us!
 *  Thread Starter [akruczek](https://wordpress.org/support/users/akruczek/)
 * (@akruczek)
 * [5 years ago](https://wordpress.org/support/topic/lost-data-after-upgrade-2/#post-14376608)
 * Thanks! Yeah, i don’t know how it linked our original site to our staging website.
   Normally, it detects that and prompts to disable when our staging site refreshes.
   I don’t know why that happened in this case. But all looks good now.
 *  Thread Starter [akruczek](https://wordpress.org/support/users/akruczek/)
 * (@akruczek)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/lost-data-after-upgrade-2/#post-14608754)
 * This exact same problem occurred again and all of our data was lost. It somehow
   thinks our primary Jetpack connection is our development website and not our 
   primary domain.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Lost Data After Upgrade’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [akruczek](https://wordpress.org/support/users/akruczek/)
 * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/lost-data-after-upgrade-2/#post-14608754)
 * Status: resolved