Title: lost data
Last modified: December 28, 2020

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# lost data

 *  Resolved [ericsonws](https://wordpress.org/support/users/ericsonws/)
 * (@ericsonws)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/lost-data-12/)
 * Hello!
 * I just reinstall my wordpress and when configuring the jetpack all the history
   was lost, just counting the new data. Can you help me?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Flost-data-12%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [MadHatter (a11n)](https://wordpress.org/support/users/madhattersez/)
 * (@madhattersez)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/lost-data-12/#post-13841281)
 * Hello, there.
 * We can definitely look into this for you.
 * Would you be able to provide any other domains or URLs that this site used previously(
   including development or temporary ones, http to https, www or non-www)? That
   way I can merge the stats and subscribers from the “old” version of the URL to
   the current one. Thanks!
 * If you want those to remain private, you can also contact us via this contact
   form:
 * [https://jetpack.com/contact-support/?rel=support&hpi=1](https://jetpack.com/contact-support/?rel=support&hpi=1)
 * Thanks!
 *  Thread Starter [ericsonws](https://wordpress.org/support/users/ericsonws/)
 * (@ericsonws)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/lost-data-12/#post-13841387)
 * Hi!
 * Thanks for the answer!
 * I used [https://blendsvape.com](https://blendsvape.com) as the main url. During
   site data migration, I kept the old one as [https://qa.blendsvape.com](https://qa.blendsvape.com)
   to import the data.
 * I didn’t use www on any domain.
 * Thanks again!
 *  Plugin Contributor [Karen Attfield](https://wordpress.org/support/users/wpkaren/)
 * (@wpkaren)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/lost-data-12/#post-13842890)
 * Hi [@ericsonws](https://wordpress.org/support/users/ericsonws/)
 * I looked into this and noticed that the URL for the site kept changing between
   [http://www.blendsvape.com](http://www.blendsvape.com) and an IP address several
   times over the last week and also month. When a site URL changes, the unique 
   blog ID that Jetpack uses to identify your site can change too. This is likely
   what happened here as all the stats were tied to the blog ID linked with the 
   IP address. I’ve merged them over now. Does this match what you were expecting
   to see or is there more missing?
 *  Thread Starter [ericsonws](https://wordpress.org/support/users/ericsonws/)
 * (@ericsonws)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/lost-data-12/#post-13844828)
 * Hi Karen, thanks a lot, I have access to all information now!
 *  [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/)
 * (@bruceallen)
 * Happiness Engineer
 * [5 years, 5 months ago](https://wordpress.org/support/topic/lost-data-12/#post-13845066)
 * Hi [@ericsonws](https://wordpress.org/support/users/ericsonws/)
 * One more thing, What could be happening here is that Bitnami’s default **wp-config.
   php** is causing URLs on our side to flip between the IP address and the URL.
 * Bitnami has a helpful guide here:
 * – [https://docs.bitnami.com/bch/apps/wordpress/administration/configure-domain/](https://docs.bitnami.com/bch/apps/wordpress/administration/configure-domain/)
 * You should see the below in **wp-config.php**:
 *     ```
       define('WP_SITEURL', 'http://' . $_SERVER['HTTP_HOST'] . '/');
       define('WP_HOME', 'http://' . $_SERVER['HTTP_HOST'] . '/');
       ```
   
 * You would **replace** that with:
 *     ```
       define('WP_SITEURL', 'http://www.blendsvape.com');
       define('WP_HOME', 'http://www.blendsvape.com');
       ```
   
 * Once you’ve saved the change to **wp-config.php**, your site should stop flipping
   between the two URLs.
 *  Thread Starter [ericsonws](https://wordpress.org/support/users/ericsonws/)
 * (@ericsonws)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/lost-data-12/#post-13845697)
 * Hi Bruce, this is something that I didn’t pay attention, it really can make all
   the difference. I already made the change in WP Config.
    Thanks for the support,
   you guys helped me a lot. <3

Viewing 6 replies - 1 through 6 (of 6 total)

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## Tags

 * [lost data](https://wordpress.org/support/topic-tag/lost-data/)

 * 6 replies
 * 4 participants
 * Last reply from: [ericsonws](https://wordpress.org/support/users/ericsonws/)
 * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/lost-data-12/#post-13845697)
 * Status: resolved