Support » Fixing WordPress » Lost Content and back ups

  • Hi,

    One of the developers deleted the wrong application at host dashboard and we lost everything.

    Is there anyway we can recover it via WP? I´ve just read that no site or user is deleted at WP, but I coudnt log in with my account.

    The site was hosted by Bluehost.

    Please help me! I just can´t believe something like this happened.

    Thank you very much for you attention.

    Regards,

    Érica

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • I need to recover the website.

    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    What was deleted? It seems that your site is still there but your SSL certificate is incorrect. Please contact Bluehost support.

    Hi, Steven,

    Thank you very much for you reply.

    So, the dev created a new appication at the host, but the content is not there anymore, as well as all the other applications in the code, that´s why you can see the url but not the content.

    He deleted at the host and I´m trying to recover whatever I can at the WP database.

    Regards,

    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    If you were not making your own backups, well, that’s on you. Check with your host to see if they have any backups of your site and data.

    That´s what I´ve thought. I am not WP developer, only a content marketer with some front end skills.

    Yesterday I got the host password and asked them about a back up. They told me they don´t have one. What is, in my opinion, terrible.

    I will try again.

    Thank you very much again, Steven.

    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    If you’re lucky, your site may be archived at archive.org. If so, then as a fallback, you can copy/paste content.

    Well, That´s some hope. I´ll check thank very much!

    Find it! Can I recover the files?!

    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    You may be able to download some images. Good luck.

    Thank you very much! It seems there are some applications, metadata and xml.

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Lost Content and back ups’ is closed to new replies.