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Jetpack by WordPress.com
[resolved] lost all stats after deactivation (6 posts)

  1. thetechieguy
    Member
    Posted 11 months ago #

    Hi - I had to deactivate my Jetpack plugin to test something and then when I reactivated it lost all my historical stats.
    I did not change websites or url or domains not did I uninstall it - just deactivated and reactivated in the plug-in menu.

    please help as I just lost critical data!

    https://wordpress.org/plugins/jetpack/

  2. Brandon Kraft
    Happiness Engineer
    Plugin Author

    Posted 11 months ago #

    Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    http://jetpack.me/contact-support/

  3. thetechieguy
    Member
    Posted 11 months ago #

    Thank you for the reply - the URL is: TheTechieGuy.com

  4. thetechieguy
    Member
    Posted 11 months ago #

    hank you for the reply - the URL is: TheTechieGuy.com

  5. thetechieguy
    Member
    Posted 11 months ago #

    Hi there - please can you help. I need to report back on the stats and I dont have any !

  6. Brandon Kraft
    Happiness Engineer
    Plugin Author

    Posted 11 months ago #

    Hi,

    I see one of my colleagues resolved everything for you. If you need anything else, please let me know.

    Cheers.

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