Lost all my subscribers

  • Resolved rirethy

    (@rirethy)


    6 years, 7 months ago

    Hello,

    I’m in charge of 2 wordpress sites using MailPoet.
    Since the version 3.0.0 RC.2.0.3, I lost ALL my subscribers

    Here is what I’ve tried after the issue occurred :
    1) I restored my databases.
    2) Having a look to the database after restore, I naturally got all my subscribers (table wp_mailpoet_subscribers)
    3)After that, if I go back to the gui of MailPoet (within wordpress admin console), this table is flushed, keeping only the administrators. (so, back to the issue : lost all my subscribers)

    So, now, I try to go back to MailPoet RC.2.0.2
    Then, I’ll have to restore back my database backup, and check.

    Is there any other solution ?

    Thanks in advance

Viewing 3 replies - 1 through 3 (of 3 total)
  • Wysija

    (@wysija)

    6 years, 7 months ago

    Hi there,

    We confirm that there’s an issue with the 3.0.0-rc.2.0.3 release deleting subscribers.

    Our sincere apologies. This is our fault and we take responsibility.

    We have reverted the plugin to its previous version (rc.2.0.2) within an hour of discovering the issue thanks to users who reported it swiftly.

    If you have a recent backup of your site, we suggest you restore your mailpoet_subscribers table now to recover your existing subscribers.

    This is a good opportunity to stress that frequent backups are critical.

    Sorry for the inconvenience.

    katiejhall44

    (@katiejhall44)

    6 years, 7 months ago

    This happened to me too but my plugin wasn’t reverted to the previous version…what do I do to fix this?

    Thread Starter rirethy

    (@rirethy)

    6 years, 7 months ago

    Hello,

    Here is what I’ve done :

    1) Make sure you have a backup of your database, and precisely of your wp-mailpoet* tables. This backup has to be done before you’ve install the rc.2.0.3 verion of mailpoet. Verify that in this backut, the table wp-mailpoet-subscriber contains all the needed datas

    2) Download the RC.2.0.2 version (zip format) from mailpoet.com

    3) unactivate the uninstall the mailpoet plugin in your wordpress (to avoid having 2 Mailpoet listed in your back office)

    4) install the zip you’ve previously download from wordpress menus : extension/add, then the link at the top of the page (I have a french version, so I actually can’t tell you what is the label of the button)

    5) Restore your database, at least all the wp-mailpoet-* tables.

    6) Mailpoet sould be now back to normal

    It’s what I’ve done on my 2 mailpoet I use. Not sure it is the official way, but at least, for me, now everithing is OK

    Hope this helps

    Rirethy

Viewing 3 replies - 1 through 3 (of 3 total)
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