Title: Lost admin access
Last modified: August 24, 2016

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# Lost admin access

 *  [enablly](https://wordpress.org/support/users/enablly/)
 * (@enablly)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/lost-admin-access-8/)
 * I’m having a problem with my admin access and screen. When I log onto [http://www.website.com/wp-admin/](http://www.website.com/wp-admin/),
   I only see these on the menu on the left: Dashboard, Posts, Comments, Profile
   and Tools. I can’t see the other options! I tried googling the situation and 
   it sounded like my admin access changed somehow. But I have no idea how. I only
   have one theme that I installed weeks ago (aside from the ones that came with
   WP) and two plugins (ultra user lite and ultra user pro). I have been able to
   use the admin screen since the latest installation of the plugin and it was fine.
   I don’t know how and why it suddenly changed. I am the only person working on
   the site, so it wasn’t that someone changed my admin access.
    Can someone please
   help?

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [WPyogi](https://wordpress.org/support/users/wpyogi/)
 * (@wpyogi)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/lost-admin-access-8/#post-5999786)
 * Try deactivating those plugins – does that change it?
 *  [WPyogi](https://wordpress.org/support/users/wpyogi/)
 * (@wpyogi)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/lost-admin-access-8/#post-5999787)
 * If you cannot login, you can deactivate them manually by changing the name on
   the plugins folder on the server (use FTP or Cpanel to access this) to `plugins.
   HOLD`
 *  Thread Starter [enablly](https://wordpress.org/support/users/enablly/)
 * (@enablly)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/lost-admin-access-8/#post-5999897)
 * I couldn’t deactivate the plugin via the dashboard because I can’t access it.
   I did change the name of the plugin folder from the Cpanel but that didn’t do
   it.
    I also contacted the plugin and they suggested a super admin role. How do
   I do this?
 *  [WPyogi](https://wordpress.org/support/users/wpyogi/)
 * (@wpyogi)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/lost-admin-access-8/#post-5999900)
 * >  they suggested a super admin role
 * That only exists if you are using [Multisite](http://codex.wordpress.org/Create_A_Network).
 * Did you set up this site?
 * What is the site URL?
 *  Thread Starter [enablly](https://wordpress.org/support/users/enablly/)
 * (@enablly)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/lost-admin-access-8/#post-5999916)
 * I did set up the site. But I’m not using Multisite.
    [http://www.enablly.com/](http://www.enablly.com/)
 * They said that it would take a decent coder 30 minutes to restore my admin privileges.
   Eek!
 * I think that the problem was that I upgraded my membership level on my site (
   there are different levels of membership depending on the monthly fee and I was
   testing the payment), so that changed my role.
 *  [WPyogi](https://wordpress.org/support/users/wpyogi/)
 * (@wpyogi)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/lost-admin-access-8/#post-5999918)
 * You can try adding a new admin user directly to your DB:
 * [http://www.wpbeginner.com/wp-tutorials/how-to-add-an-admin-user-to-the-wordpress-database-via-mysql/](http://www.wpbeginner.com/wp-tutorials/how-to-add-an-admin-user-to-the-wordpress-database-via-mysql/)

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Lost admin access’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 6 replies
 * 2 participants
 * Last reply from: [WPyogi](https://wordpress.org/support/users/wpyogi/)
 * Last activity: [11 years, 1 month ago](https://wordpress.org/support/topic/lost-admin-access-8/#post-5999918)
 * Status: not resolved

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