Lost access to featured sections

  • Resolved olivseo

    (@olivseo)


    7 years, 11 months ago

    I have installed Foodeez Lite theme and I built the website few months ago. However, for whatever reason I lost Featured Boxes option from Customize menu. I am not able to update those boxes anywhere. The same goes for parallax section. The option to edit it was removed from Customer menu. I checked Theme documentation on your website, but it is form 2013 and is well outdated. Also e-mail address provided in the documentation is not valid. You can’t submit ticket on their website unless you have premium account with them. Does anybody have any idea on how to contact the theme author or how to update featured boxes in homepage?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Tahoerock

    (@tahoerock)

    7 years, 11 months ago

    Hi olivseo,
    One major advise: Switch the theme.
    I do not know how you want to solve anything in the future.
    I can help you find right solution.
    What is main purpose of your site, what content you serve to customers:::???
    Would you provide the URL of your website here?
    Let me know
    Cheers
    TR

    Thread Starter olivseo

    (@olivseo)

    7 years, 11 months ago

    Yeah, I can kind of see it from the reviews. Really bad for the theme authors… I will definitely keep that in mind for the future, but would prefer to keep this site as is if possible.
    Website link: http://www.algiersbeachmotel.com
    Thank you!

    Tahoerock

    (@tahoerock)

    7 years, 11 months ago

    Site is wonderful.
    So if you will change your mind and need help, let me know.
    Cheers
    TR

    Thread Starter olivseo

    (@olivseo)

    7 years, 11 months ago

    I was finally able to reach out to theme support via their Facebook messaging. They responded pretty quickly and the issue I was having appeared to be caused by Jetpack plugin. They fixed the issue for me and I can see both options in the theme customizer again. Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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