Title: Lost Access Last modified: October 1, 2021 --- # Lost Access * [Engine44](https://wordpress.org/support/users/engine44/) * (@engine44) * [4 years, 7 months ago](https://wordpress.org/support/topic/lost-access-3/) * I have developed a few WP sites for friends. Today, I can’t access any of them on Chrome. There are different error messages but most say that the site is insecure because the certificate is invalid. Is anyone else having a similar problem? Thanks. - This topic was modified 4 years, 7 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/). Reason: Moved to Fixing WordPress, this is not an Everything else WordPress topic Viewing 10 replies - 1 through 10 (of 10 total) * [George Appiah](https://wordpress.org/support/users/gappiah/) * (@gappiah) * [4 years, 7 months ago](https://wordpress.org/support/topic/lost-access-3/#post-14927702) * > Today, I can’t access any of them on Chrome. * Can you access them in any other browser(s)? * > There are different error messages but most say that the site is insecure because > the certificate is invalid. * The SSL certificates for the sites have expired. * If you installed the certificates yourself, you need to go through the same process to acquire and install new certificates. * If they came with your hosting, please check your hosting control panel to see if you’ll find any feature related to SSL certificates renewal, or contact your host for help. * If you can share any of the sites with us, I could check the currently installed certificate and let you know where it came from. * Good luck! * Thread Starter [Engine44](https://wordpress.org/support/users/engine44/) * (@engine44) * [4 years, 7 months ago](https://wordpress.org/support/topic/lost-access-3/#post-14927740) * Thank you for your response: * On Safari I get warnings also * The SSL Certificates were created with the plugin SSL Zen. They are all current. * Here is one site: vientozinenadvies.nl * [George Appiah](https://wordpress.org/support/users/gappiah/) * (@gappiah) * [4 years, 7 months ago](https://wordpress.org/support/topic/lost-access-3/#post-14927774) * The site `vientozinenadvies.nl` works fine from my end, as shown below. * And it has a valid LetsEncrupt SSL certificate **issued on 16th August** and ** expiring 14th November** (most likely the plugin will automatically renew it). * Can you post a full-page screenshot of one of these error messages you’re seeing? You can upload your screenshot to [https://snipboard.io](https://snipboard.io) and ahare the link here. * ![](https://i0.wp.com/i.snipboard.io/NrKfdc.jpg?ssl=1) * Thread Starter [Engine44](https://wordpress.org/support/users/engine44/) * (@engine44) * [4 years, 7 months ago](https://wordpress.org/support/topic/lost-access-3/#post-14927805) * I do a manual renewal. * So does that mean that the problem is with my computer? * Thread Starter [Engine44](https://wordpress.org/support/users/engine44/) * (@engine44) * [4 years, 7 months ago](https://wordpress.org/support/topic/lost-access-3/#post-14927822) * I tried it on my iPad. I got a warning there too. It said that the certificate had expired 2 days ago. Strange. * Thread Starter [Engine44](https://wordpress.org/support/users/engine44/) * (@engine44) * [4 years, 7 months ago](https://wordpress.org/support/topic/lost-access-3/#post-14927858) * Here is a screen shot: [https://snipboard.io/Tgbcqw.jpg](https://snipboard.io/Tgbcqw.jpg) * Thread Starter [Engine44](https://wordpress.org/support/users/engine44/) * (@engine44) * [4 years, 7 months ago](https://wordpress.org/support/topic/lost-access-3/#post-14927860) * That screenshot was from Chrome on my Macbook. * Thread Starter [Engine44](https://wordpress.org/support/users/engine44/) * (@engine44) * [4 years, 7 months ago](https://wordpress.org/support/topic/lost-access-3/#post-14927911) * Here is another part of the warning I got from Chrome: * [https://snipboard.io/81LfdW.jpg](https://snipboard.io/81LfdW.jpg) * This warning mentions Avast which is my anti-virus program. * Moderator [tobifjellner (Tor-Bjorn “Tobi” Fjellner)](https://wordpress.org/support/users/tobifjellner/) * (@tobifjellner) * [4 years, 7 months ago](https://wordpress.org/support/topic/lost-access-3/#post-14928337) * [@engine44](https://wordpress.org/support/users/engine44/) What browser/client equipment do you use? A known problem these last couple of days is that one of the root certificates that Let’s encrypt has been using recently expired. (DST Root CA X3). If you’re on a browser that wasn’t updated for some time, you might be experiencing some trouble right now. * [@gappiah](https://wordpress.org/support/users/gappiah/) Great contributions from you. Did you know that tens of thousands of WordPress contributors communicate via the chat application Slack. In our Slack, we’ve also got a channel were we talk about the support forums and run a chat meeting once a week (on Thursdays). We don’t provide support there, but it’s a useful place for getting help when you’re stuck, for instance. You can invite yourself via [https://make.wordpress.org/chat/](https://make.wordpress.org/chat/) * Thread Starter [Engine44](https://wordpress.org/support/users/engine44/) * (@engine44) * [4 years, 7 months ago](https://wordpress.org/support/topic/lost-access-3/#post-14928356) * I use Chrome on my Macbook. I think Chrome updated their browser a couple of days ago. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Lost Access’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 10 replies * 3 participants * Last reply from: [Engine44](https://wordpress.org/support/users/engine44/) * Last activity: [4 years, 7 months ago](https://wordpress.org/support/topic/lost-access-3/#post-14928356) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics