Title: Lost 2fa app
Last modified: January 17, 2022

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# Lost 2fa app

 *  Resolved [Jaxjaguarss](https://wordpress.org/support/users/jaxjaguarss/)
 * (@jaxjaguarss)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/lost-2fa-app/)
 * Can’t login to my Wordfence account (2fa enabled). I got a new phone and lost
   the authenticator app. Don’t have or didn’t download the emergency passcodes.
 * Help appreciated.

Viewing 1 replies (of 1 total)

 *  Plugin Support [wfphil](https://wordpress.org/support/users/wfphil/)
 * (@wfphil)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/lost-2fa-app/#post-15263741)
 * Hi [@jaxjaguarss](https://wordpress.org/support/users/jaxjaguarss/)
 * If you cannot log in to wordfence.com then you can send a support request to **
   _lockout [at] wordfence [dot] com_**.
 * Note that this email address must only be used if you are locked out of wordfence.
   com and not your own website. If you are locked out of your website then you 
   can use the guide below to forcefully regain access to your site to deactivate
   two-factor authentication:
 * [https://www.wordfence.com/help/blocking/troubleshooting/#forcefully-regain-access-to-your-site](https://www.wordfence.com/help/blocking/troubleshooting/#forcefully-regain-access-to-your-site)

Viewing 1 replies (of 1 total)

The topic ‘Lost 2fa app’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [wfphil](https://wordpress.org/support/users/wfphil/)
 * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/lost-2fa-app/#post-15263741)
 * Status: resolved