Title: Lost Last modified: November 7, 2017 --- # Lost * [gonenativeus](https://wordpress.org/support/users/gonenativeus/) * (@gonenativeus) * [8 years, 7 months ago](https://wordpress.org/support/topic/lost-16/) * Still trying to reach my site. Please note I just changed my email contact. I have an entire site but am unable to reach it. It is a WordPress.org site. August 21 you sent me a confirmation of my user name and an URL to create a password. - This topic was modified 8 years, 7 months ago by [Andrew Nevins](https://wordpress.org/support/users/anevins/). - This topic was modified 8 years, 7 months ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Flost-16%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [8 years, 7 months ago](https://wordpress.org/support/topic/lost-16/#post-9608305) * We didn’t send you anything! WordPress.org provides software for you to install on your chosen host. * This article lists 7 completely different ways to reset your password. Any one of them will work and do the job. Find the one that’s right for you and use that: [https://codex.wordpress.org/Resetting_Your_Password](https://codex.wordpress.org/Resetting_Your_Password) * Thread Starter [gonenativeus](https://wordpress.org/support/users/gonenativeus/) * (@gonenativeus) * [8 years, 7 months ago](https://wordpress.org/support/topic/lost-16/#post-9609720) * Thanks,Steve – but I was not able to make this work. Everything crashed several weeks ago. This is a multi-faceted issue. Theree has to be a way to work through it. I am working on retrieving access to my Bluehost.com account – so far ineffectually. You say that I may need to contact WordPress.org. I thought that was what I was doing. If there is another way to reach WordPress.org, please give me that link. I have lots of information, just not the password. Thanks. * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [8 years, 7 months ago](https://wordpress.org/support/topic/lost-16/#post-9609779) * You are contacting WordPress.org — We cannot fix your site for you. We do not host it. Keep working with Bluehost support. * Thread Starter [gonenativeus](https://wordpress.org/support/users/gonenativeus/) * (@gonenativeus) * [8 years, 7 months ago](https://wordpress.org/support/topic/lost-16/#post-9609994) * Steve – how would I know for sure if I used WordPress.com or WordPress.org as a design platform? I have had emails from both. * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [8 years, 7 months ago](https://wordpress.org/support/topic/lost-16/#post-9610010) * Where is your site hosted? IF the issue is with the site at 66.147.244.174, it’s at bluehost, so it’s wordpress.org software. * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [8 years, 7 months ago](https://wordpress.org/support/topic/lost-16/#post-9659958) * [@gonenativeus](https://wordpress.org/support/users/gonenativeus/), regarding your latest post (that I removed): You’ve been told several times, by several people, over the last two months, to contact Bluehost for support. Have you contacted them? * Thread Starter [gonenativeus](https://wordpress.org/support/users/gonenativeus/) * (@gonenativeus) * [8 years, 7 months ago](https://wordpress.org/support/topic/lost-16/#post-9660147) * Yes, I have been in touch (?) with Bluehost numerous times since the end of September. Thank you all for the suggestion. I have called, chatted and emailed back and forth with several different Bluehost people. They are obsessed with a thought that I am a business; I am not a business therefore I do not have the documents they ask for. I have sent them a copy of my personal receipt for their hosting that they sent me, new email address, snail-mail address and phone number and a color copy of my drivers license. Also DNS info on two of the domains I own, and one that I don’t own, but I am listed as Admin and Technical contact. No moves forward, but I’m still trying. Now they want a copy of my personal utility bill, which seems intrusive to me. Why do they need that? I’m in touch (?) with a brick wall. Worst “customer service” I have ever had in my long life. I know you are not affiliated with Bluehost, you are volunteers for this WordPress.org support forum. However, does anybody out there have any idea where to go to get Bluehost to review the information I have sent them, and move ahead? Obviously I desperately need help. Thanks. * Thread Starter [gonenativeus](https://wordpress.org/support/users/gonenativeus/) * (@gonenativeus) * [8 years, 7 months ago](https://wordpress.org/support/topic/lost-16/#post-9663633) * Steve -your comments have been helpful and I appreciate it. I just need to find a live person at Bluehost! Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Lost’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 8 replies * 2 participants * Last reply from: [gonenativeus](https://wordpress.org/support/users/gonenativeus/) * Last activity: [8 years, 7 months ago](https://wordpress.org/support/topic/lost-16/#post-9663633) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics