Title: Losing customizer settings Last modified: December 1, 2020 --- # Losing customizer settings * Resolved [Corey Salzano](https://wordpress.org/support/users/salzano/) * (@salzano) * [5 years, 5 months ago](https://wordpress.org/support/topic/losing-customizer-settings/) * I lost customizer settings during a recent Blocksy update. I am using a simple child theme. I restored the settings manually, but that sucked. Today, I copied a site into my computer to do some local development on the child theme. * After moving the site, my local copy looks like what happened after the recent update that wiped out all my customizer settings. What’s going on here? * I’m using wp-cli to find and replace paths and URLs during the site migration. My full script is available at [https://github.com/csalzano/exfil/blob/master/exfil.sh](https://github.com/csalzano/exfil/blob/master/exfil.sh), but I promise it works great for sites not using Blocksy. Viewing 7 replies - 1 through 7 (of 7 total) * Thread Starter [Corey Salzano](https://wordpress.org/support/users/salzano/) * (@salzano) * [5 years, 5 months ago](https://wordpress.org/support/topic/losing-customizer-settings/#post-13732125) * I used this excellent plugin to export and import Customizer settings from production down to the development copy: [https://wordpress.org/plugins/customizer-export-import/](https://wordpress.org/plugins/customizer-export-import/) * This shouldn’t be necessary, though. * Thread Starter [Corey Salzano](https://wordpress.org/support/users/salzano/) * (@salzano) * [5 years, 5 months ago](https://wordpress.org/support/topic/losing-customizer-settings/#post-13732289) * It’s repeatable–I’ve gotta restore Customizer settings each time I copy the database down. * Theme Author [Creative Themes](https://wordpress.org/support/users/creativethemeshq/) * (@creativethemeshq) * [5 years, 5 months ago](https://wordpress.org/support/topic/losing-customizer-settings/#post-13734973) * Hi [@salzano](https://wordpress.org/support/users/salzano/), * Sorry for your experience. * I just tried to use your `exfil` script to clone down a staging site of ours which also uses a child theme (took me a while to find out what [`production_root_path` means](https://github.com/csalzano/exfil/issues/11);)). But everything got copied without any issues — the values from the customizer got copied correctly. * A question for you: since you are working locally, the child theme is mostly a symlink into `wp-content/theme`, that also might be a git repository. Can you confirm that in the local and production sites the folder name of the child theme is the same? If it’s not the same — a simple DB export/import won’t get the values transported correctly. * Customizer values are prefixed with theme’s folder name in the DB, so if they don’t match you won’t see the actual values (even though they’re technically there). * Also, can you please activate the parent theme both locally and on the production site and do a sync? Will the customizer get synced correctly in this case? If it will, then the above theory will be confirmed. * Please keep me posted — I’ll help with what I can. I really doubt this is a theme issue since we don’t change anything in the underlying storage mechanism for customizer options. * Best regards, Andrei. * Thread Starter [Corey Salzano](https://wordpress.org/support/users/salzano/) * (@salzano) * [5 years, 5 months ago](https://wordpress.org/support/topic/losing-customizer-settings/#post-13735549) * Hi. Here’s the child theme: [https://www.dropbox.com/s/74y3ks20gp7t5li/blocksy-baby.zip?dl=0](https://www.dropbox.com/s/74y3ks20gp7t5li/blocksy-baby.zip?dl=0) * The folder name is the same for both local and production copies of the theme. Perhaps enqueuing `style.min.css` instead of the version with the header comment in functions.php is causing the problem. I can test it the other way. * Thread Starter [Corey Salzano](https://wordpress.org/support/users/salzano/) * (@salzano) * [5 years, 5 months ago](https://wordpress.org/support/topic/losing-customizer-settings/#post-13735570) * Sorry, that test still lost the page layout setting of “boxed” and deleted all my footer content and settings like previous migrations. * Thanks for your attention on this issue & the feedback on exfil. I’ll improve the doc. * Thread Starter [Corey Salzano](https://wordpress.org/support/users/salzano/) * (@salzano) * [5 years, 5 months ago](https://wordpress.org/support/topic/losing-customizer-settings/#post-13737014) * > Your message has been sent successfully. > Your ticket number is 2868. * [birdbrainsolutions](https://wordpress.org/support/users/birdbrainsolutions/) * (@birdbrainsolutions) * [5 years, 4 months ago](https://wordpress.org/support/topic/losing-customizer-settings/#post-13804318) * [@salzano](https://wordpress.org/support/users/salzano/), thank you for the link Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Losing customizer settings’ is closed to new replies. * ![](https://i0.wp.com/themes.svn.wordpress.org/blocksy/2.1.41/screenshot.jpg) * Blocksy * [Support Threads](https://wordpress.org/support/theme/blocksy/) * [Active Topics](https://wordpress.org/support/theme/blocksy/active/) * [Unresolved Topics](https://wordpress.org/support/theme/blocksy/unresolved/) * [Reviews](https://wordpress.org/support/theme/blocksy/reviews/) * 7 replies * 3 participants * Last reply from: [birdbrainsolutions](https://wordpress.org/support/users/birdbrainsolutions/) * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/losing-customizer-settings/#post-13804318) * Status: resolved