Support » Plugin: Glossary » Looks like a good plugin, order process is horrible though

  • jorix

    (@jorix)


    The free version of this plugin works though is very limited. The main limitations being no widgets like the alphabetical navigation and I never got to get the tooltips working. The reason I give it only three stars is because the whole process of purchasing the upgrade is cumbersome. At a certain point there is mentions a 14 day refund, with next underneath a checkbox that has to be checked to waive a 14 day EU cool-off period. What/why/why bother? Next, in order to download the pro version you need to enable site settings to allow downloads. While all this may be perfectly sound & legit. It feels like opening the door for who knows what. Compared to the 95% of other plugins that have a much more straightforward way of purchasing and upgrading, this process is horrible. Too bad as the plugin itself looked very promising.

    • This topic was modified 2 months ago by jorix.
    • This topic was modified 2 months ago by jorix.
Viewing 1 replies (of 1 total)
  • Plugin Author Eugenio Petulla’

    (@igenius)

    Hi @jorix, thanks for your feedback. We will consider the points outlined and try to take more care of the onboarding process to be even clearer.

    But I want to explain a couple of points:

    – To make a plan upgrade directly from the dashboard and process a purchase we need to pass the user through a “secure” page and for this we use the freemius service (https://freemius.com/). I want to underline that opening the site to external communications is exactly what you do when you want to update WordPress and the various plugins directly from the WordPress.org repository

    We ask you to be sure that this thing is active only because many security plugins, among other features, give the possibility to close the site completely but this obviously would prevent any external connection (useful only for very particular sites such as intranet portals), it is not absolutely a practice that exposes your site to risks and is, indeed, the standard configuration of WordPress.

    – Regarding the refund issue, we realize that the repeated 14-day refund may be counterintuitive but we have decided to extend what European citizens have as a right (to be refunded within 14 days) to the whole world. We do not make distinctions of nationality or legislation and we also offer refunds to those countries that do not guarantee it. Hope this clears things up a bit.

    – We try to offer an alternative way to upgrade through our dedicated website. Going through the site you can have a more classic process in which you buy the license and receive an email with the update package and the key to activate it. We will probably have to try to make this option clearer on the WP dashboard and we thank you for this tip.

    We are a small team that has been working on this project for years and we try to take care of the direct relationship with our customers by offering a special space to do bug reporting and receive PRO assistance. We invite you to leave us some feedback there too since you are the owner of a license, we are interested in understanding what went wrong and all the difficulties you found out.

    In conclusion, I invite you to leave a report for the bugs you experienced in the free version, right here on the support section of the repository (https://wordpress.org/support/plugin/glossary-by-codeat/), because we would love to be able to trace any bugs you talk about and fix them.

    Thanks again for taking the time to use and review our plugin.

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this review.