Hi,
If your having an issue with the plugin then please open a support request, where one of our developers will be more than happy to help you.
https://wordpress.org/support/plugin/all-in-one-wp-security-and-firewall/
The login lockout whitelist works as expected for me and we have had no other report of this not working. So it would be good to get more information from you to work out if theres some sort of issue with your setup or perhaps you have a non static IP.
Without more information in a support request it’s difficult to work out the cause of your issue.
Best Wishes,
Roland
Hi Mike (@mikewitt2015 ),
Thank you for taking the time to share your experience, and more importantly, for trusting our plugin on your sites for years. I’m genuinely sorry to hear about the frustration this has caused you and your clients—lockouts are disruptive, and I completely understand why this would negatively impact your confidence in the plugin.
Your feedback is very valuable, and I’d personally like to understand exactly what went wrong so we can improve—not just for you, but for others who might face similar issues. If you’re open to it, I’d welcome a direct conversation to dig deeper into the problem. Even if you’ve moved on, your insights could help us improve for future users.
You can reach out via our contact form and ask for me (the Product Manager). No pressure, but know the door is always open. Either way, thank you for your years of support—we’ll use this as motivation to do better.
Wishing you all the best,
Alexandru Bucsa
Product Manager, All In One Security
