Long time user and have had to contact support over and over

Themify is great for extremely simple websites, like 1 page brochure websites or display a restaurant menu or something like that.

If you want any more advanced features in perpetuity (over WordPress version updates or Themify theme/plugin updates) be prepared to pore over your sites looking for bugs introduced during update processes.

It is at the point that I am afraid to update larger websites that I have set up because I simply don’t have the time to check if each and every page to see if things have gone awry.

Some examples of errors I’ve found (just in the update process of random versions, there are more when using the software in general):

• Site shortcodes or HTML was backed up for the update, and then restored with escape characters present. So if you had a contactform7 shortcode on the side like [contact form=”1″] then it would be restored after an update as [contact form=\”1\”], and displaying “Contact form could not be found” on the front end. Same issue with embedded iframes, other shortcodes, tables, formatted text, etc.
• Certain Settings or CSS properties are restored but not completely – for example there’s an option to have a “Frame” border on the sides of a row or section. I had many frames at the bottom of sections with custom colors and styles. The colors and styles were retained through the update, but the frame was positioned at the default “top” position resulting in a hard horizontal line and then the frame upside down from how I set it.
• More than I can remember…

Support is generally responsive if you’ve paid for a level of membership but don’t expect a whole lot.
So if you like babysitting a theme and bugfixing it every time you make an update, this is the theme for you. Otherwise I’d recommend trying to find an alternative WYSIWYG theme “builder”.