Title: Long product description missing Last modified: April 29, 2021 --- # Long product description missing * Resolved [pjhimseelf](https://wordpress.org/support/users/pjhimseelf/) * (@pjhimseelf) * [5 years ago](https://wordpress.org/support/topic/long-product-description-missing/) * Hello there, after I moved our ecommerce-site from Siteground to Cloudways we have a problem with the single product page. Now the long product description doesn’t get shown on the newly uploaded procuts (short description gets shown).( Here a new product: [https://tga-streetwear.com/product/fuck-masks-unisex-sweater/](https://tga-streetwear.com/product/fuck-masks-unisex-sweater/))( And here an old product: [https://tga-streetwear.com/product/united-earth-unisex-sweater/](https://tga-streetwear.com/product/united-earth-unisex-sweater/)) * We also have a custom css code to format the final price on the single product page, but when you change the product variation, the formating of the final price is missing. * We already got in touch with the cloudways support which wrote us back: “We performed a detailed review of the issue by bypassing Cloudflare, disabling Varnish, Breeze and flushing all cache but the issue is still occurring. While reviewing the source code of one of the problematic pages, we found that the issue is caused by inline CSS which is not changing when other elements (tabs or variations) are selected. I am attaching a screenshot as reference where I manually removed the **“display: none”** from the inline style and the element loaded. * We recommend to reinstall the current theme in use or check the WooCommerce plugin to see if that resolves the issue as this is an application issue.” * After this, we made a staging site and tried different themes and downgraded Elementor etc. but the problem was still occurring.. somehow the single product page doesn’t get loaded right. * We hope you can help us with this urgent problem. * Thanks in advance, PJ * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Flong-product-description-missing%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 7 replies - 1 through 7 (of 7 total) * [laceyrod](https://wordpress.org/support/users/laceyrod/) * (@laceyrod) * Automattic Happiness Engineer * [5 years ago](https://wordpress.org/support/topic/long-product-description-missing/#post-14381528) * Hi PJ, * Thanks for reaching out, and I’m sorry to hear of the troubles! * Since you already have a staging site in place, can you test by making sure just [WooCommerce](https://wordpress.org/plugins/woocommerce/) and [Storefront](https://woocommerce.com/storefront/) theme are active at the same time? Does the long product description show at that point? If not, can you try installing a fresh copy of WooCommerce to see if that helps? * Last, but not least, would you mind copying and pasting your System Status Report into this thread so that we can check for any red flags there? You can find this by going to **WooCommerce > Status > System Status > Get System Report** in your WP-Admin dashboard. * Thanks and looking forward to your reply! * Thread Starter [pjhimseelf](https://wordpress.org/support/users/pjhimseelf/) * (@pjhimseelf) * [5 years ago](https://wordpress.org/support/topic/long-product-description-missing/#post-14381680) * Hello there, thanks for your answer. After making sure just WooCommerce and Storefront theme are active at the same time, the problem was still. Also after deleting woocommerce and installing it again, nothing changed.. * I don’t know if it has something to do with this problem, but I changed in the wp-config.php file: ” require(‘wp-salt.php’); ” to ” define(‘AUTH_KEY’, ‘put your unique phrase here’); define(‘SECURE_AUTH_KEY’, ‘put your unique phrase here’); define(‘LOGGED_IN_KEY’, ‘put your unique phrase here’); define(‘NONCE_KEY’,‘ put your unique phrase here’); define(‘AUTH_SALT’, ‘put your unique phrase here’); define(‘SECURE_AUTH_SALT’, ‘put your unique phrase here’); define(‘LOGGED_IN_SALT’,‘ put your unique phrase here’); define(‘NONCE_SALT’, ‘put your unique phrase here’);” * Could the change in the wp-config.php file be the source of the problem with the single product page? * In a further message I will send the System Status Report * Thanks in advance, PJ * Thread Starter [pjhimseelf](https://wordpress.org/support/users/pjhimseelf/) * (@pjhimseelf) * [5 years ago](https://wordpress.org/support/topic/long-product-description-missing/#post-14381683) * ``` ### WordPress Environment ### WordPress address (URL): https://tga-streetwear.com Site address (URL): https://tga-streetwear.com WC Version: 5.2.2 REST API Version: ✔ 5.2.2 WC Blocks Version: ✔ 4.7.2 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 2.1.5 Log Directory Writable: ✔ WP Version: 5.7.1 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache/2.4.25 (Debian) PHP Version: 7.3.27-9+0~20210227.82+debian9~1.gbpa4a3d6 PHP Post Max Size: 10 MB PHP Time Limit: 60 PHP Max Input Vars: 2500 cURL Version: 7.52.1 OpenSSL/1.0.2u SUHOSIN Installed: – MySQL Version: 5.5.5-10.1.48-MariaDB-1~stretch Max Upload Size: 10 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.2.2 WC 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Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ### Post Type Counts ### attachment: 9010 custom_css: 1 customize_changeset: 1 elementor_library: 36 nav_menu_item: 69 oembed_cache: 15 page: 31 post: 3 product: 347 product_variation: 9622 revision: 134 shop_coupon: 1 shop_order: 32 viwec_template: 20 wpcf7_contact_form: 7 yith_slide: 13 yith_slider: 4 yith_wcps_type: 6 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (44) ### WPML Multilingual CMS: by OnTheGoSystems – 4.4.10 WPML SEO: by OnTheGoSystems – 2.0.0 Antispam Bee: by pluginkollektiv – 2.9.4 Better Search Replace: by Delicious Brains – 1.3.4 EditorsKit: by Jeffrey Carandang – 1.29.3 Code Snippets: by Code Snippets Pro – 2.14.1 Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 5.0.1 Contact Form 7 Multilingual: by OnTheGoSystems – 1.0.2 Contact Form 7: by Takayuki Miyoshi – 5.4.1 Elementor Pro: by Elementor.com – 3.2.0 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Template Customizer Premium: by VillaTheme – 1.0.1.4 WooCommerce Multi Currency Premium: by VillaTheme – 2.1.11 WooCommerce Multilingual: by OnTheGoSystems – 4.11.5 WooCommerce Shipping & Tax: by WooCommerce – 1.25.12 WooCommerce: by Automattic – 5.2.2 Wordfence Security: by Wordfence – 7.5.2 Yoast SEO: by Team Yoast – 16.2 WP Cloudflare Super Page Cache: by Optimole – 4.5.1 WPML Media: by OnTheGoSystems – 2.6.4 WPML String Translation: by OnTheGoSystems – 3.1.8 WPML Translation Management: by OnTheGoSystems – 2.10.6 YITH Custom ThankYou Page for Woocommerce Premium: by YITH – 1.3.4 YITH PayPal Express Checkout for WooCommerce: by YITH – 1.4.6 YITH Proteo Toolkit: by YITH – 1.0.8 YITH Slider for page builders: by YITH – 1.0.6 YITH WooCommerce Mailchimp: by YITH – 2.2.3 YITH WooCommerce Product Slider Carousel Premium: by YITH – 1.0.46 YITH WooCommerce Stripe Premium: by YITH – 2.1.2 ### Inactive Plugins (8) ### Akismet Anti-Spam: by Automattic – 4.1.9 Breeze: by Cloudways – 1.1.11 Hello Dolly: by Matt Mullenweg – 1.7.2 WordPress Starter: by SiteGround – 1.1.1 WP Rollback: by Impress.org – 1.7.1 YITH Custom Thank You Page for WooCommerce: by YITH – 1.3.7 YITH WooCommerce Product Slider Carousel: by YITH – 1.0.51 YITH WooCommerce Wishlist: by YITH – 3.0.20 ### Settings ### API Enabled: ✔ Force SSL: – Currency: EUR (€) Currency Position: left Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #19853 - /shop/ Cart: #19854 - /cart/ Checkout: #19855 - /checkout/ My account: #1715 - /my-account/ Terms and conditions: #17763 - /gtc-3/ ### Theme ### Name: YITH Proteo Child Version: 1.0.2 Author URL: Child Theme: ✔ Parent Theme Name: YITH Proteo Parent Theme Version: 1.5.3.1 Parent Theme Author URL: https://yithemes.com WooCommerce Support: ✔ ### Templates ### Overrides: yith-proteo/woocommerce/checkout/form-checkout.php yith-proteo/woocommerce/content-product.php yith-proteo/woocommerce/content-single-product.php yith-proteo/woocommerce/content-widget-product.php yith-proteo/woocommerce/single-product/meta.php /home/584011.cloudwaysapps.com/fwufyzdwqq/public_html/wp-content/plugins/woo-variation-gallery/templates/product-images.php /home/584011.cloudwaysapps.com/fwufyzdwqq/public_html/wp-content/plugins/woo-variation-gallery/templates/product-thumbnails.php ### Action Scheduler ### Complete: 5,205 Oldest: 2021-03-29 21:20:19 +0000 Newest: 2021-04-29 16:08:38 +0000 Failed: 1 Oldest: – Newest: – Pending: 1 Oldest: 2021-04-30 16:08:38 +0000 Newest: 2021-04-30 16:08:38 +0000 ### Status report information ### Generated at: 2021-04-29 20:27:28 +00:00 ``` * [Joey – a11n](https://wordpress.org/support/users/jricketts4/) * (@jricketts4) * [5 years ago](https://wordpress.org/support/topic/long-product-description-missing/#post-14381766) * Hi [@pjhimseelf](https://wordpress.org/support/users/pjhimseelf/) – yes, the wp-config changes could certainly cause some issues. If you remove those changes and only have WooCommerce and the Storefront theme active on your staging site, can you provide us a link that we can view this issue at? * Thread Starter [pjhimseelf](https://wordpress.org/support/users/pjhimseelf/) * (@pjhimseelf) * [5 years ago](https://wordpress.org/support/topic/long-product-description-missing/#post-14385841) * Hello there, I now also made a status check with the Printful plugin and it gives one fail message at “WooCommerce authentication URL access” and says: “Printful needs access to WooCommerce API authorize page. This sometimes may get blocked due to hosts having unnecessarily intrusive security checks in place that prevent WooCommerce API authentication from working (for example mod_security rule #1234234). If this check fails, you will not be able authorize Printful app.” * Maybe this is the problem with the single products page.. * After uploading a new design via Printful the long description gets shown, but after I change the product description and update the product, the description gets missing on the single product page. * Thanks in advance, PJ * [laceyrod](https://wordpress.org/support/users/laceyrod/) * (@laceyrod) * Automattic Happiness Engineer * [5 years ago](https://wordpress.org/support/topic/long-product-description-missing/#post-14386411) * Hi PJ, * Thanks for the details. * Because this involves Printful, a third-party product that we didn’t develop, I would recommend reaching out to them directly for the next best steps. Though it sounds like you may also want to reach out to your web host to see if they are blocking the WooCommerce API authentication at a server level. * I hope this helps to get you pointed in the right direction. * Thread Starter [pjhimseelf](https://wordpress.org/support/users/pjhimseelf/) * (@pjhimseelf) * [5 years ago](https://wordpress.org/support/topic/long-product-description-missing/#post-14387805) * Thanks for your help! Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Long product description missing’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [description](https://wordpress.org/support/topic-tag/description/) * [missing information](https://wordpress.org/support/topic-tag/missing-information/) * [problem](https://wordpress.org/support/topic-tag/problem/) * 7 replies * 3 participants * Last reply from: [pjhimseelf](https://wordpress.org/support/users/pjhimseelf/) * Last activity: [5 years ago](https://wordpress.org/support/topic/long-product-description-missing/#post-14387805) * Status: resolved