Title: Long Processing Time Last modified: April 27, 2017 --- # Long Processing Time * Resolved [bwhitlock01](https://wordpress.org/support/users/bwhitlock01/) * (@bwhitlock01) * [9 years ago](https://wordpress.org/support/topic/long-processing-time/) * Hi, when a customer is completing the order, when clicking the PAY button after entering in their credit card number, the payment system takes about 25 seconds to complete. This is causing my customers to get confused, close the browser, etc., though their order is not yet complete at that point. * During my testing, I let the page sit until something happened. After about 20 seconds, it received a ping from the server and finally loaded the order confirmation page, and the payment was processed. * I had not experienced this delay prior to the most recent release of the plugin Version 3.1.7. I have also updated the Stripe API version to 2017-04-06 (latest), but it doesn’t seem to help. * Any ideas what’s causing the lag and delay? Viewing 10 replies - 1 through 10 (of 10 total) * Thread Starter [bwhitlock01](https://wordpress.org/support/users/bwhitlock01/) * (@bwhitlock01) * [9 years ago](https://wordpress.org/support/topic/long-processing-time/#post-9075990) * To be clear, the plugin is working, but it’s taking 20-25 seconds to process the payment and confirm payment from Stripe. This is causing customer confusion and loss of sales. * [D Smith a11n](https://wordpress.org/support/users/dsmithweb/) * (@dsmithweb) * Automattic Happiness Engineer * [9 years ago](https://wordpress.org/support/topic/long-processing-time/#post-9102502) * Hi there! * So sorry to hear of this problem. It could well be a conflict with a third-party plugin or your theme; if you temporarily disable all plugins except Stripe and WooCommerce core and switch to a default theme like Twenty Seventeen, do you see the time improve when you place a test order? * [against66](https://wordpress.org/support/users/against66/) * (@against66) * [9 years ago](https://wordpress.org/support/topic/long-processing-time/#post-9104343) * I am having the same issues which is costing me loss of sales as well. I received this response from Stripes Tech support: After further review of that information with your Stripe account, I was able to see that in those charge attempts, payment tokens are being created, but those tokens aren’t being turned into actual charges. To remedy this, it’s suggested to talk to the support staff at Woo to ensure that those tokens are being turned into charges.Just started having these issues since the release of the most recent plugin Version 3.1.7. I have even tested by placing an order and it took a long time to process the payment which eventually just cancelled out the order like it did to all my other sale orders. This is happening with PayPal as well and their Tech support said that it was not on their end and the issue is with you guys. Could you please look into this situation asap as this is having a terrible impact on my fairly newly open business and costing me loss of sales and income.. Thank you so much in advance! * [rgninja](https://wordpress.org/support/users/rgninja/) * (@rgninja) * [8 years, 6 months ago](https://wordpress.org/support/topic/long-processing-time/#post-9620383) * Hey there, I’m experiencing this same problem with my website. How did you guys go about fixing this issue? Was it a problem with the Stripe plugin or was it a problem with WooCommerce? * Thanks * [Adrian Rodriguez](https://wordpress.org/support/users/arweaber1/) * (@arweaber1) * [8 years, 1 month ago](https://wordpress.org/support/topic/long-processing-time/#post-10117990) * any updates on this guys ? * [Adrian Rodriguez](https://wordpress.org/support/users/arweaber1/) * (@arweaber1) * [8 years, 1 month ago](https://wordpress.org/support/topic/long-processing-time/#post-10125947) * Hi guys, * I have a clean WP installation, woocommerce and stripe only and it takes 20 seconds to process an order…why ? * Plugin Support [Yuki K a11n.](https://wordpress.org/support/users/yukikatayama/) * (@yukikatayama) * Automattic Happiness Engineer * [8 years, 1 month ago](https://wordpress.org/support/topic/long-processing-time/#post-10138842) * Hi [@arweaber1](https://wordpress.org/support/users/arweaber1/), * Could you copy/paste your System Status Report to this post please? * You can copy it by going to you dashboard > WooCommerce > Status > click the purple button “Get system report” and paste here. * Thanks! * [Adrian Rodriguez](https://wordpress.org/support/users/arweaber1/) * (@arweaber1) * [8 years, 1 month ago](https://wordpress.org/support/topic/long-processing-time/#post-10139579) * Please see below : * ``` ### WordPress Environment ### Home URL: https://dev.freeze-frame.com.au Site URL: https://dev.freeze-frame.com.au WC Version: 3.3.4 Log Directory Writable: ✔ WP Version: 4.9.4 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: ✔ WP Cron: ✔ Language: en_AU ### Server Environment ### Server Info: Apache PHP Version: 7.0.28 PHP Post Max Size: 8 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.29.0 NSS/3.28.4 SUHOSIN Installed: – MySQL Version: 5.6.39 Max Upload Size: 2 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.3.4 WC Database 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by Richard's Toolbox – 1.1.11 WooCommerce Checkout Process Speed Increaser: by Gowtham – 1.0.0 – Not tested with the active version of WooCommerce WooCommerce Stripe Gateway: by WooCommerce – 4.0.7 WooCommerce: by Automattic – 3.3.4 WP Editor: by Benjamin Rojas – 1.2.6.3 ### Settings ### API Enabled: ✔ Force SSL: – Currency: AUD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) ### WC Pages ### Shop base: #6 - /shop/ Cart: #7 - /cart/ Checkout: #8 - /checkout/ My account: #9 - /my-account/ Terms and conditions: #544 - /terms-and-conditions/ ### Theme ### Name: Storefront Version: 2.2.8 Author URL: https://woocommerce.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ``` * Plugin Support [stephjacq a11n](https://wordpress.org/support/users/stephjacq/) * (@stephjacq) * Automattic Happiness Engineer * [8 years ago](https://wordpress.org/support/topic/long-processing-time/#post-10179127) * Thanks [@arweaber1](https://wordpress.org/support/users/arweaber1/) From your above comment I understand you have tested without these additional plugins, with only Stripe and WooCommerce? * If so, the delay can also be caused by processing the order email. To test, please deactivate the New Order and Order Processing emails under WooCommerce > Settings > Emails, then place a test order. * If that fixes the issue, consider using an SMTP mail service: [https://docs.woocommerce.com/document/email-faq/#section-7](https://docs.woocommerce.com/document/email-faq/#section-7) * [Mike M. a11n](https://wordpress.org/support/users/mikedmoore/) * (@mikedmoore) * Automattic Happiness Engineer * [8 years ago](https://wordpress.org/support/topic/long-processing-time/#post-10222989) * Hi there, * We haven’t heard back from you in a while, so I’m going to mark this as resolved– if you have any further questions, you can start a new thread. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Long Processing Time’ is closed to new replies. * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277) * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/) * 10 replies * 8 participants * Last reply from: [Mike M. a11n](https://wordpress.org/support/users/mikedmoore/) * Last activity: [8 years ago](https://wordpress.org/support/topic/long-processing-time/#post-10222989) * Status: resolved