logout from admin dashboard sends to 404 error page

  • Resolved barnez

    (@pidengmor)


    10 years, 7 months ago

    Hi,
    I have just started to have problems logging out of the wordpress dashboard. Selecting ‘Log Out’ sends me to the 404 error page, and does not log me out of the dashboard (a second logout is successful). I have tried disabling all the plugins and switching to the Twenty Thirteen theme but the problem remains. I’ve also checked and reset the file permissions for the wp-content, wp-admin and wp-includes folders, all are set to 755.

    Another issue is that logging in is either slower than usual, or twice has routed me straight back to the login page, or on one occassion I’ve received the following message from my browser:

    The page isn’t redirecting properly
    Firefox has detected that the server is redirecting the request for this
    address in a way that will never complete.

    Any ideas??

Viewing 15 replies - 1 through 15 (of 26 total)
1 2
  • esmi

    (@esmi)

    10 years, 7 months ago

    Can you replicate the problem using the default Twenty Thirteen theme with all plugins deactivated?

    Thread Starter barnez

    (@pidengmor)

    10 years, 7 months ago

    Yes. With Twenty Thirteen active and all the plugins disabled it still sends me to the 404 error page on log out

    esmi

    (@esmi)

    10 years, 7 months ago

    Site url?

    What is in your root .htaccess file?

    Thread Starter barnez

    (@pidengmor)

    10 years, 7 months ago

    Thanks for getting back esmi.

    The site url is http://www.proofscience.com/

    The root htaccess contains the following:

    # STRONG HTACCESS PROTECTION</code>
<Files ~ "^.*\.([Hh][Tt][Aa])">
order allow,deny
deny from all
satisfy all
</Files>
Options +FollowSymlinks

# disable directory browsing
Options All -Indexes

# protect wp-config.php
<files wp-config.php>
Order deny,allow
Deny from all
</files>

# protect from sql injection
Options +FollowSymLinks
RewriteEngine On
RewriteCond %{QUERY_STRING} (\<|%3C).*script.*(\>|%3E) [NC,OR]
RewriteCond %{QUERY_STRING} GLOBALS(=|\[|\%[0-9A-Z]{0,2}) [OR]
RewriteCond %{QUERY_STRING} _REQUEST(=|\[|\%[0-9A-Z]{0,2})
RewriteRule ^(.*)$ index.php [F,L]

# BEGIN Expire headers
<ifModule mod_expires.c>
    ExpiresActive On
    ExpiresDefault "access plus 5 seconds"
    ExpiresByType image/x-icon "access plus 2592000 seconds"
    ExpiresByType image/jpeg "access plus 2592000 seconds"
    ExpiresByType image/png "access plus 2592000 seconds"
    ExpiresByType image/gif "access plus 2592000 seconds"
    ExpiresByType application/x-shockwave-flash "access plus 2592000 seconds"
    ExpiresByType text/css "access plus 604800 seconds"
    ExpiresByType text/javascript "access plus 648000 seconds"
    ExpiresByType application/javascript "access plus 648000 seconds"
    ExpiresByType application/x-javascript "access plus 648000 seconds"
    ExpiresByType text/html "access plus 600 seconds"
    ExpiresByType application/xhtml+xml "access plus 600 seconds"
</ifModule>
# END Expire headers

# BEGIN WPSuperCache
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
#If you serve pages from behind a proxy you may want to change 'RewriteCond %{HTTPS} on' to something more sensible
AddDefaultCharset UTF-8
RewriteCond %{REQUEST_URI} !^.*[^/]$
RewriteCond %{REQUEST_URI} !^.*//.*$
RewriteCond %{REQUEST_METHOD} !POST
RewriteCond %{QUERY_STRING} !.*=.*
RewriteCond %{HTTP:Cookie} !^.*(comment_author_|wordpress_logged_in|wp-postpass_).*$
RewriteCond %{HTTP:X-Wap-Profile} !^[a-z0-9\"]+ [NC]
RewriteCond %{HTTP:Profile} !^[a-z0-9\"]+ [NC]
RewriteCond %{HTTP_USER_AGENT} !^.*(2.0\ MMP|240x320|400X240|AvantGo|BlackBerry|Blazer|Cellphone|Danger|DoCoMo|Elaine/3.0|EudoraWeb|Googlebot-Mobile|hiptop|IEMobile|KYOCERA/WX310K|LG/U990|MIDP-2.|MMEF20|MOT-V|NetFront|Newt|Nintendo\ Wii|Nitro|Nokia|Opera\ Mini|Palm|PlayStation\ Portable|portalmmm|Proxinet|ProxiNet|SHARP-TQ-GX10|SHG-i900|Small|SonyEricsson|Symbian\ OS|SymbianOS|TS21i-10|UP.Browser|UP.Link|webOS|Windows\ CE|WinWAP|YahooSeeker/M1A1-R2D2|iPhone|iPod|Android|BlackBerry9530|LG-TU915\ Obigo|LGE\ VX|webOS|Nokia5800).* [NC]
RewriteCond %{HTTP_user_agent} !^(w3c\ |w3c-|acs-|alav|alca|amoi|audi|avan|benq|bird|blac|blaz|brew|cell|cldc|cmd-|dang|doco|eric|hipt|htc_|inno|ipaq|ipod|jigs|kddi|keji|leno|lg-c|lg-d|lg-g|lge-|lg/u|maui|maxo|midp|mits|mmef|mobi|mot-|moto|mwbp|nec-|newt|noki|palm|pana|pant|phil|play|port|prox|qwap|sage|sams|sany|sch-|sec-|send|seri|sgh-|shar|sie-|siem|smal|smar|sony|sph-|symb|t-mo|teli|tim-|tosh|tsm-|upg1|upsi|vk-v|voda|wap-|wapa|wapi|wapp|wapr|webc|winw|winw|xda\ |xda-).* [NC]
RewriteCond %{HTTP:Accept-Encoding} gzip
RewriteCond %{HTTPS} on
RewriteCond %{DOCUMENT_ROOT}/wp-content/cache/supercache/%{SERVER_NAME}/$1/index-https.html.gz -f
RewriteRule ^(.*) "/wp-content/cache/supercache/%{SERVER_NAME}/$1/index-https.html.gz" [L]

RewriteCond %{REQUEST_URI} !^.*[^/]$
RewriteCond %{REQUEST_URI} !^.*//.*$
RewriteCond %{REQUEST_METHOD} !POST
RewriteCond %{QUERY_STRING} !.*=.*
RewriteCond %{HTTP:Cookie} !^.*(comment_author_|wordpress_logged_in|wp-postpass_).*$
RewriteCond %{HTTP:X-Wap-Profile} !^[a-z0-9\"]+ [NC]
RewriteCond %{HTTP:Profile} !^[a-z0-9\"]+ [NC]
RewriteCond %{HTTP_USER_AGENT} !^.*(2.0\ MMP|240x320|400X240|AvantGo|BlackBerry|Blazer|Cellphone|Danger|DoCoMo|Elaine/3.0|EudoraWeb|Googlebot-Mobile|hiptop|IEMobile|KYOCERA/WX310K|LG/U990|MIDP-2.|MMEF20|MOT-V|NetFront|Newt|Nintendo\ Wii|Nitro|Nokia|Opera\ Mini|Palm|PlayStation\ Portable|portalmmm|Proxinet|ProxiNet|SHARP-TQ-GX10|SHG-i900|Small|SonyEricsson|Symbian\ OS|SymbianOS|TS21i-10|UP.Browser|UP.Link|webOS|Windows\ CE|WinWAP|YahooSeeker/M1A1-R2D2|iPhone|iPod|Android|BlackBerry9530|LG-TU915\ Obigo|LGE\ VX|webOS|Nokia5800).* [NC]
RewriteCond %{HTTP_user_agent} !^(w3c\ |w3c-|acs-|alav|alca|amoi|audi|avan|benq|bird|blac|blaz|brew|cell|cldc|cmd-|dang|doco|eric|hipt|htc_|inno|ipaq|ipod|jigs|kddi|keji|leno|lg-c|lg-d|lg-g|lge-|lg/u|maui|maxo|midp|mits|mmef|mobi|mot-|moto|mwbp|nec-|newt|noki|palm|pana|pant|phil|play|port|prox|qwap|sage|sams|sany|sch-|sec-|send|seri|sgh-|shar|sie-|siem|smal|smar|sony|sph-|symb|t-mo|teli|tim-|tosh|tsm-|upg1|upsi|vk-v|voda|wap-|wapa|wapi|wapp|wapr|webc|winw|winw|xda\ |xda-).* [NC]
RewriteCond %{HTTP:Accept-Encoding} gzip
RewriteCond %{HTTPS} !on
RewriteCond %{DOCUMENT_ROOT}/wp-content/cache/supercache/%{SERVER_NAME}/$1/index.html.gz -f
RewriteRule ^(.*) "/wp-content/cache/supercache/%{SERVER_NAME}/$1/index.html.gz" [L]

RewriteCond %{REQUEST_URI} !^.*[^/]$
RewriteCond %{REQUEST_URI} !^.*//.*$
RewriteCond %{REQUEST_METHOD} !POST
RewriteCond %{QUERY_STRING} !.*=.*
RewriteCond %{HTTP:Cookie} !^.*(comment_author_|wordpress_logged_in|wp-postpass_).*$
RewriteCond %{HTTP:X-Wap-Profile} !^[a-z0-9\"]+ [NC]
RewriteCond %{HTTP:Profile} !^[a-z0-9\"]+ [NC]
RewriteCond %{HTTP_USER_AGENT} !^.*(2.0\ MMP|240x320|400X240|AvantGo|BlackBerry|Blazer|Cellphone|Danger|DoCoMo|Elaine/3.0|EudoraWeb|Googlebot-Mobile|hiptop|IEMobile|KYOCERA/WX310K|LG/U990|MIDP-2.|MMEF20|MOT-V|NetFront|Newt|Nintendo\ Wii|Nitro|Nokia|Opera\ Mini|Palm|PlayStation\ Portable|portalmmm|Proxinet|ProxiNet|SHARP-TQ-GX10|SHG-i900|Small|SonyEricsson|Symbian\ OS|SymbianOS|TS21i-10|UP.Browser|UP.Link|webOS|Windows\ CE|WinWAP|YahooSeeker/M1A1-R2D2|iPhone|iPod|Android|BlackBerry9530|LG-TU915\ Obigo|LGE\ VX|webOS|Nokia5800).* [NC]
RewriteCond %{HTTP_user_agent} !^(w3c\ |w3c-|acs-|alav|alca|amoi|audi|avan|benq|bird|blac|blaz|brew|cell|cldc|cmd-|dang|doco|eric|hipt|htc_|inno|ipaq|ipod|jigs|kddi|keji|leno|lg-c|lg-d|lg-g|lge-|lg/u|maui|maxo|midp|mits|mmef|mobi|mot-|moto|mwbp|nec-|newt|noki|palm|pana|pant|phil|play|port|prox|qwap|sage|sams|sany|sch-|sec-|send|seri|sgh-|shar|sie-|siem|smal|smar|sony|sph-|symb|t-mo|teli|tim-|tosh|tsm-|upg1|upsi|vk-v|voda|wap-|wapa|wapi|wapp|wapr|webc|winw|winw|xda\ |xda-).* [NC]
RewriteCond %{HTTPS} on
RewriteCond %{DOCUMENT_ROOT}/wp-content/cache/supercache/%{SERVER_NAME}/$1/index-https.html -f
RewriteRule ^(.*) "/wp-content/cache/supercache/%{SERVER_NAME}/$1/index-https.html" [L]

RewriteCond %{REQUEST_URI} !^.*[^/]$
RewriteCond %{REQUEST_URI} !^.*//.*$
RewriteCond %{REQUEST_METHOD} !POST
RewriteCond %{QUERY_STRING} !.*=.*
RewriteCond %{HTTP:Cookie} !^.*(comment_author_|wordpress_logged_in|wp-postpass_).*$
RewriteCond %{HTTP:X-Wap-Profile} !^[a-z0-9\"]+ [NC]
RewriteCond %{HTTP:Profile} !^[a-z0-9\"]+ [NC]
RewriteCond %{HTTP_USER_AGENT} !^.*(2.0\ MMP|240x320|400X240|AvantGo|BlackBerry|Blazer|Cellphone|Danger|DoCoMo|Elaine/3.0|EudoraWeb|Googlebot-Mobile|hiptop|IEMobile|KYOCERA/WX310K|LG/U990|MIDP-2.|MMEF20|MOT-V|NetFront|Newt|Nintendo\ Wii|Nitro|Nokia|Opera\ Mini|Palm|PlayStation\ Portable|portalmmm|Proxinet|ProxiNet|SHARP-TQ-GX10|SHG-i900|Small|SonyEricsson|Symbian\ OS|SymbianOS|TS21i-10|UP.Browser|UP.Link|webOS|Windows\ CE|WinWAP|YahooSeeker/M1A1-R2D2|iPhone|iPod|Android|BlackBerry9530|LG-TU915\ Obigo|LGE\ VX|webOS|Nokia5800).* [NC]
RewriteCond %{HTTP_user_agent} !^(w3c\ |w3c-|acs-|alav|alca|amoi|audi|avan|benq|bird|blac|blaz|brew|cell|cldc|cmd-|dang|doco|eric|hipt|htc_|inno|ipaq|ipod|jigs|kddi|keji|leno|lg-c|lg-d|lg-g|lge-|lg/u|maui|maxo|midp|mits|mmef|mobi|mot-|moto|mwbp|nec-|newt|noki|palm|pana|pant|phil|play|port|prox|qwap|sage|sams|sany|sch-|sec-|send|seri|sgh-|shar|sie-|siem|smal|smar|sony|sph-|symb|t-mo|teli|tim-|tosh|tsm-|upg1|upsi|vk-v|voda|wap-|wapa|wapi|wapp|wapr|webc|winw|winw|xda\ |xda-).* [NC]
RewriteCond %{HTTPS} !on
RewriteCond %{DOCUMENT_ROOT}/wp-content/cache/supercache/%{SERVER_NAME}/$1/index.html -f
RewriteRule ^(.*) "/wp-content/cache/supercache/%{SERVER_NAME}/$1/index.html" [L]
</IfModule>

# END WPSuperCache

#Gzip
<ifmodule mod_deflate.c>
AddOutputFilterByType DEFLATE text/text text/html text/plain text/xml text/css application/x- javascript application/javascript
</ifmodule>
#End Gzip

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress

RewriteCond %{HTTP_REFERER} !^http://proofscience.com/.*$      [NC]
RewriteCond %{HTTP_REFERER} !^http://proofscience.com$      [NC]
RewriteCond %{HTTP_REFERER} !^http://www.proofscience.com/.*$      [NC]
RewriteCond %{HTTP_REFERER} !^http://www.proofscience.com$      [NC]
RewriteRule .*\.(jpg|jpeg|gif|png|bmp)$ - [F,NC]
    esmi

    (@esmi)

    10 years, 7 months ago

    Have you tried resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    Also do ensure that you turn off your caching plugin correctly and empty the cache.

    Thread Starter barnez

    (@pidengmor)

    10 years, 7 months ago

    Thanks for the suggestion. I have just reset the plugins folder through FTP, and ensured that the plugin cache was cleared. The issue still remains through.

    I’m not sure if this is related, but I can see high CPU use in the Resources Usage details in cPanel. There are peaks of 100% there over a 24 hr period, even through the site sees only moderate traffic.

    esmi

    (@esmi)

    10 years, 7 months ago

    Your site is still cached.

    <!– Dynamic page generated in 0.669 seconds. –>
    <!– Cached page generated by WP-Super-Cache on 2013-09-11 19:40:12 –>

    <!– Compression = gzip –>

    Thread Starter barnez

    (@pidengmor)

    10 years, 7 months ago

    Sorry. That was a misunderstanding.

    Now the cache has been emptied and the caching plugin is turned off. Also, the gzip code has been removed from the root htaccess file.

    esmi

    (@esmi)

    10 years, 7 months ago

    You still have active plugins. Can you please

    – switch to the default 2013 theme/

    – reset the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    Thread Starter barnez

    (@pidengmor)

    10 years, 7 months ago

    Now switched to the 2013 theme and plugins folder reset to plugins.hold

    Log out takes me to the 2013 theme’s 404 page

    esmi

    (@esmi)

    10 years, 7 months ago

    Your site is not using the 2013 theme and you still have active plugins.

    Thread Starter barnez

    (@pidengmor)

    10 years, 7 months ago

    I can’t explain that esmi. I am logged in, and the 2013 theme is active and I can see the theme when I visit the site. Also, the plugins folder is set to plugins.hold through FTP, and no plugins are visible in the Dashboard.

    Thread Starter barnez

    (@pidengmor)

    10 years, 7 months ago

    Is it possible that the issue is being highlighted by the discreprancy between what I see from the backend and what you are viewing in regard to the theme and live plugins?

    esmi

    (@esmi)

    10 years, 7 months ago

    I have been looking at a fresh copy of your site each time. Perhaps your hosts run a web cache? Have you ever asked them about this?

    I can now see the site using 2013 and there no longer appear to be any active plugins. Without changing anything, try logging out of your site now.

    Thread Starter barnez

    (@pidengmor)

    10 years, 7 months ago

    I haven’t spoken to the hosts about their use of web cache so couldn’t comment there.

    Without changing anything, with the 2013 theme still enabled and no plugins active, the problem still remains the same.

Viewing 15 replies - 1 through 15 (of 26 total)
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