Title: Logout Bug
Last modified: August 22, 2016

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# Logout Bug

 *  Resolved [kzee06](https://wordpress.org/support/users/kzee06/)
 * (@kzee06)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/logout-bug-1/)
 * Hi When this plugin is activated, I can’t logout my wordpress dashboard. It brings
   me to freshdesk logout. When I disabled this plugin, everything works fine. Hope
   you could look at this. Thanks
 * [https://wordpress.org/plugins/freshdesk-support/](https://wordpress.org/plugins/freshdesk-support/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [persiusx](https://wordpress.org/support/users/persiusx/)
 * (@persiusx)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/logout-bug-1/#post-5540391)
 * I am also having the same exact issue.
 * Latest version of this plugin (1.6)
    + WordPress 4.1.
 * Thank you.
 *  [balakumars](https://wordpress.org/support/users/balakumars/)
 * (@balakumars)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/logout-bug-1/#post-5540393)
 * Hi,
    Just confirming a basic check. Is the SSO logout url configured in Freshdesk
   pointing to WordPress ?
 *  [persiusx](https://wordpress.org/support/users/persiusx/)
 * (@persiusx)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/logout-bug-1/#post-5540395)
 * Currently my Single Sign On (SSO) is disabled
 * Admin>security.
 * All i’m simply using this plugin for a widget on the side for creating a ticket..
   which works fine — but when I’m logged in WordPress as an admin the URL for logging
   out is modified to …
 * “[http://myaccountname.freshdesk.com/helpdesk/logout&#8221](http://myaccountname.freshdesk.com/helpdesk/logout&#8221);
 * Instead of the normal wordpress logout:
 * “[http://mydomain.com/wp-login.php?action=logout&#8221](http://mydomain.com/wp-login.php?action=logout&#8221);
 * How can I get this plugin not to modify this functionality.
 *  [balakumars](https://wordpress.org/support/users/balakumars/)
 * (@balakumars)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/logout-bug-1/#post-5540396)
 * Logout is part of this plugin feature and if you are not using the SSO feature
   of this plugin then there is a workaround to avoid the logout overwrite.
 * 1) Go to : wordpress_root/wp-content/plugins/freshdesk-support
    2) Open the file
   freshdesk-ext.php 3) And comment out line 26 which looks like **add_filter(‘logout_url’,‘
   fd_logout_url’); // For changing the logout url to point to Freshdesk. ** to **//
   add_filter(‘logout_url’, ‘fd_logout_url’); // For changing the logout url to 
   point to Freshdesk.** 4) This should solve the problem, if not try restarting
   Apache/nginx after doing the change.
 * We’ll take this as a valid request and bring in a tick option in the plugin settings
   page to enable/disable SSO login/logout in our next version of the plugin.
 * Regards,
    Bala.
 *  [aidanlane](https://wordpress.org/support/users/aidanlane/)
 * (@aidanlane)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/logout-bug-1/#post-5540428)
 * Ah, so I wasn’t the only one affected by this.
 * Yes, please add an option to override this behaviour.
 * Many thanks,
    Aidan

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Logout Bug’ is closed to new replies.

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 * 5 replies
 * 4 participants
 * Last reply from: [aidanlane](https://wordpress.org/support/users/aidanlane/)
 * Last activity: [11 years, 5 months ago](https://wordpress.org/support/topic/logout-bug-1/#post-5540428)
 * Status: resolved