Title: Logo Missing
Last modified: October 18, 2020

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# Logo Missing

 *  Resolved [jatin12](https://wordpress.org/support/users/jatin12/)
 * (@jatin12)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/logo-missing-7/)
 * the logo does not appear on my pdf when I attach it to the customer’s email. 
   it just shows this [https://prnt.sc/v1nxbj](https://prnt.sc/v1nxbj)
 * how can I solve this?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/logo-missing-7/#post-13550314)
 * Hi [@jatin12](https://wordpress.org/support/users/jatin12/),
 * Please try using an image file in JPG format.
 *  Thread Starter [jatin12](https://wordpress.org/support/users/jatin12/)
 * (@jatin12)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/logo-missing-7/#post-13557093)
 * I tried the JPG format, when I hit the print button from my order page it loads
   the logo but when I attach it to the email or download it, it doesn’t load the
   logo.
 * [https://prnt.sc/v30qcr](https://prnt.sc/v30qcr) (not loading)
 * but when I hit the print button from my order page ([https://prnt.sc/v30qr4](https://prnt.sc/v30qr4))
 * photo is in jpg logo size ([https://prnt.sc/v30sam](https://prnt.sc/v30sam))
 * what should I do?
 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/logo-missing-7/#post-13560227)
 * Hi [@jatin12](https://wordpress.org/support/users/jatin12/).
 * To check if it is a DOMPDF library issues, please try installing our [mPDF addon](https://wordpress.org/plugins/mpdf-addon-for-pdf-invoices/)
   and see if that makes a difference.
 * After installing and activating the add-on, change the PDF library to mPDF from
   the general settings page to switch the PDF library from domPDF to mPDF.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Logo Missing’ is closed to new replies.

 * ![](https://ps.w.org/print-invoices-packing-slip-labels-for-woocommerce/assets/
   icon-256x256.gif?rev=3123111)
 * [WebToffee WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels](https://wordpress.org/plugins/print-invoices-packing-slip-labels-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/print-invoices-packing-slip-labels-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/print-invoices-packing-slip-labels-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/print-invoices-packing-slip-labels-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/print-invoices-packing-slip-labels-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/print-invoices-packing-slip-labels-for-woocommerce/reviews/)

## Tags

 * [image not found](https://wordpress.org/support/topic-tag/image-not-found/)

 * 3 replies
 * 2 participants
 * Last reply from: [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/logo-missing-7/#post-13560227)
 * Status: resolved