Title: Logo Issues
Last modified: July 25, 2022

---

# Logo Issues

 *  Resolved [elly brown](https://wordpress.org/support/users/ellybrown/)
 * (@ellybrown)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/logo-issues-5/)
 * Hi team, I am told my logo. I am told, “Your publisher logo size should be a 
   1:1 aspect ratio at 96x96px or larger. Your publisher logo is the logo synced
   with the plug-in, this is not referring to a logo placed manually on your story.
   Please adjust the size in the plug-in and resubmit.”
 * But when I try to upload a new logo it’s not allowing me to upload a new one.
   Any help?

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Luckyna San](https://wordpress.org/support/users/luckynasan/)
 * (@luckynasan)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/logo-issues-5/#post-15857701)
 * Hello, [@ellybrown](https://wordpress.org/support/users/ellybrown/)! I’ll be 
   happy to help.
 * Could you please open your browser developer tools to check for any [browser console error](https://jmp.sh/FerQD0j)
   messages that might be give some clues as to what could be the issue?
 * If possible, could you share a screenshot or screen recording of the issue? You
   can use services like [JumpShare](https://jumpshare.com/) or [Recordit](https://recordit.co/)
   to share.
 *  Thread Starter [elly brown](https://wordpress.org/support/users/ellybrown/)
 * (@ellybrown)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/logo-issues-5/#post-15869019)
 * I think I may have gotten the new upload to work. But how do I know if the new
   one is the right size?
 *  [Luckyna San](https://wordpress.org/support/users/luckynasan/)
 * (@luckynasan)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/logo-issues-5/#post-15871162)
 * The plugin will crop the image to the right aspect ratio so if it has uploaded
   successfully you shouldn’t have to worry. Please let me know if you need any 
   additional support. Thanks!
 *  Thread Starter [elly brown](https://wordpress.org/support/users/ellybrown/)
 * (@ellybrown)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/logo-issues-5/#post-15872338)
 * thank you!
 *  [Luckyna San](https://wordpress.org/support/users/luckynasan/)
 * (@luckynasan)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/logo-issues-5/#post-15877874)
 * [@ellybrown](https://wordpress.org/support/users/ellybrown/) No problem. Please
   feel free to reach out again if you have any other questions. Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Logo Issues’ is closed to new replies.

 * ![](https://ps.w.org/web-stories/assets/icon.svg?rev=2386543)
 * [Web Stories](https://wordpress.org/plugins/web-stories/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/web-stories/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/web-stories/)
 * [Active Topics](https://wordpress.org/support/plugin/web-stories/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/web-stories/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/web-stories/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [Luckyna San](https://wordpress.org/support/users/luckynasan/)
 * Last activity: [3 years, 9 months ago](https://wordpress.org/support/topic/logo-issues-5/#post-15877874)
 * Status: resolved