Hi,
First, thank you for choosing our theme and service.
Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: royalelementoraddons@gmail.com
Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – royalelementoraddons@gmail.com as well.
We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.
P.S. Please don’t forget to mention the support URL from wordpress.org
Kind regards,
Givi
Thanks in advance, its on the way. BR Ralf
Hi, I am working on the Solar Energy template and have the same issue. Tried to upload my own logo in Theme Builder Header section but it is not shown.
Belw the menu you can see an almost transparant version of the old logo and I can not find out how to adjust that section.
Hi,
First, thank you for choosing our Theme and Plugin.
You can also follow the instructions I provided above.
Kind Regards,
Givi
Thank you for your help, now it works. But what did you change?
🙂
