Title: Logo: Cannot crop image
Last modified: January 3, 2020

---

# Logo: Cannot crop image

 *  [nikmors](https://wordpress.org/support/users/nikmors/)
 * (@nikmors)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/logo-cannot-crop-image/)
 * Hi,
    I am trying to upload an jpeg for my logo in various of sizes without any
   luck: (190×123, 250×162, 400×240). After i choose the image, it takes me to the
   Crop Size screen that it is all white screen with no options. I updated the Theme
   Twenty Nineteen and the WordPress version 5.3.2. I also tried the same thing 
   with Site Identity on the new Theme Twenty Twenty with the same results.
 * Anyone facing the same issues? Any way how to solve this?
    Thank you in advance.
    -  This topic was modified 6 years, 5 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/).
      Reason: Moved to Fixing WordPress, this is not an Everything else WordPress
      topic

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [6 years, 5 months ago](https://wordpress.org/support/topic/logo-cannot-crop-image/#post-12290510)
 * Please install the health check plugin and report back its findings: [https://wordpress.org/plugins/health-check/](https://wordpress.org/plugins/health-check/)
 * What does it say about the image libraries (gd and imagemagick)?
 *  Thread Starter [nikmors](https://wordpress.org/support/users/nikmors/)
 * (@nikmors)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/logo-cannot-crop-image/#post-12291931)
 * Thank you Steve Stern for your reply.
 * The report i ‘ve got from it says:
 *     ```
       Active editor
       WP_Image_Editor_Imagick
       ImageMagick version number
       1654
       ImageMagick version string
       ImageMagick 6.7.6-8 2016-07-19 Q16 http://www.imagemagick.org
       Imagick Resource Limits
       area: 125 GB
       disk: -1
       file: 12288
       map: 48 MB
       memory: 48 MB
       thread: Not available
       GD version
       bundled (2.1.0 compatible)
       Ghostscript version
       8.71
       ```
   
    -  This reply was modified 6 years, 5 months ago by [nikmors](https://wordpress.org/support/users/nikmors/).
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [6 years, 5 months ago](https://wordpress.org/support/topic/logo-cannot-crop-image/#post-12292434)
 * According to health check, are any directories not writeable?
 *  Thread Starter [nikmors](https://wordpress.org/support/users/nikmors/)
 * (@nikmors)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/logo-cannot-crop-image/#post-12304771)
 * I appreciate your help. However, how can i possibly know this? and how did you
   guess that? All i can see from the scanning is nothing of what you’re suggesting.
   The directories are the default ones, haven’t done any changes. I should be able
   to access directories and my images without any botheration, really.
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [6 years, 5 months ago](https://wordpress.org/support/topic/logo-cannot-crop-image/#post-12304786)
 * Please post the report from Health Check
 *  [davi8r](https://wordpress.org/support/users/davi8r/)
 * (@davi8r)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/logo-cannot-crop-image/#post-12716032)
 * I started having a similar issue about 3 months ago when this thread started.
   When I try to add an image to a post or when customizing site identity (logo,
   site icon) I’m taken from media library-> select image, to a white screen entitled
   Crop Image. I’ve tried this all the way from favicon.png (16X16) up to a 3000
   X 3000 featured image. The common denominator is, after selecting an image, I
   wind up at a Crop Image screen that has no image. There is a select button at
   the bottom that doesn’t work, because there is no image to select. There is also
   an X at the upper right which thankfully works, because it;s the only way to 
   navigate off that screen.
 * Here’s the relevant Site Health info:
 * Active editor WP_Image_Editor_Imagick
    ImageMagick version number 1673 ImageMagick
   version string ImageMagick 6.8.9-9 Q16 x86_64 2018-12-14 [http://www.imagemagick.org](http://www.imagemagick.org)
   Imagick Resource Limits area: 3 GB disk: -1 file: 98304 map: 3 GB memory: 1 GB
   thread: 1 GD version bundled (2.1.0 compatible) Ghostscript version 9.26
 * The main WordPress directory Writable
    The wp-content directory Writable The 
   uploads directory Writable The plugins directory Writable The themes directory
   Writable
 * I’m just not sure where to start looking. One possible hint is that I’ve had 
   Regenerate Thumbnails (current 3.1.3) on the site for years. With all the improvements
   to core and WC I wanted to try running the site without this plugin. So I ran
   RT with Delete thumbnail files for old unregistered sizes … checked. Since then
   I’ve tried to add images with Regenerate Thumbnails active and deactivated, with
   no change in behavior. I also have Enhanced Media Library installed and active,
   which I have used on the site for years to manage a separate set of product images.
 * Despite these two media plugins, I suspect the problem is associated with WP’s
   image editor. I’m just not sure. Any suggestions will be appreciated.
 * Thanks,
    _ — Dave_
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [6 years, 1 month ago](https://wordpress.org/support/topic/logo-cannot-crop-image/#post-12716636)
 * [@davi8r](https://wordpress.org/support/users/davi8r/), If you need support then
   per the forum guidelines please start your own topic.
 * A lot more people will see your post, and that way you stand a good chance of
   getting the assistance you want. Despite any similarity in symptoms, your issue
   is likely to be completely different because of possible differences in physical
   servers, accounts, hosts, plugins, theme, configurations, etc. Thus one problem,
   on one setup is not indicative of the functionality and reliability of an application
   as a whole: [https://wordpress.org/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too](https://wordpress.org/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too)
 * and: [https://wordpress.org/support/guidelines/#post-in-the-best-place](https://wordpress.org/support/guidelines/#post-in-the-best-place)
 * You can do so here: [https://wordpress.org/support/forum/how-to-and-troubleshooting/#new-post](https://wordpress.org/support/forum/how-to-and-troubleshooting/#new-post)
 * I’ll be archiving your post and mine to not spam the original poster and detract
   from their question.
 * Thanks.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Logo: Cannot crop image’ is closed to new replies.

## Tags

 * [crop](https://wordpress.org/support/topic-tag/crop/)
 * [image](https://wordpress.org/support/topic-tag/image/)
 * [logo](https://wordpress.org/support/topic-tag/logo/)
 * [site identity](https://wordpress.org/support/topic-tag/site-identity/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 7 replies
 * 3 participants
 * Last reply from: [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/logo-cannot-crop-image/#post-12716636)
 * Status: not resolved

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