Title: Login problem after update
Last modified: September 21, 2018

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# Login problem after update

 *  Resolved [romars](https://wordpress.org/support/users/romars/)
 * (@romars)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/login-problem-after-update/)
 * When updating to last version today I lost my access to my site. In google Chrome
   I got this message: Sorry, you do not have access to this page.
    When I disable
   Shortcode-Ultimate in filestructure I got access again.

Viewing 1 replies (of 1 total)

 *  Plugin Author [Vova](https://wordpress.org/support/users/gn_themes/)
 * (@gn_themes)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/login-problem-after-update/#post-10710301)
 * Hi [@romars](https://wordpress.org/support/users/romars/),
 * could you provide me FTP + Dashboard access so I could take a closer look?
 * I need the following details:
 * – FTP host;
    – FTP login/password; – /wp-admin/ URL; – /wp-admin/ login/password.
 * Please send the details to [support@getshortcodes.com](https://wordpress.org/support/topic/login-problem-after-update/support@getshortcodes.com?output_format=md).
   Thank you.

Viewing 1 replies (of 1 total)

The topic ‘Login problem after update’ is closed to new replies.

 * ![](https://ps.w.org/shortcodes-ultimate/assets/icon-256x256.gif?rev=2547563)
 * [WP Shortcodes Plugin — Shortcodes Ultimate](https://wordpress.org/plugins/shortcodes-ultimate/)
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 * 1 reply
 * 2 participants
 * Last reply from: [Vova](https://wordpress.org/support/users/gn_themes/)
 * Last activity: [7 years, 6 months ago](https://wordpress.org/support/topic/login-problem-after-update/#post-10710301)
 * Status: resolved