Plugin Support
Youzify
(@kainelabsteam)
Hello @andrewpty80
Thanks for reaching us
By default, you should see “warning message” if you add a wrong password. If it won’t appear, I think it because there’s a conflict between Youzify and your theme or one of other plugins on your website.
Change your WordPress theme to WordPress TwentySeventeen (or other default WordPress theme) and disable non BuddyPress + Youzify plugin and see if this problem will solved or not.
If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin. 🙂
Best Regards, KaineLabs Team.
Plugin Support
Youzify
(@kainelabsteam)
Hello @andrewpty80
I will report this topic as resolved as i didn’t hear from you. But feel free to reply back on this topic whenever you are available and we will get back to you 🙂
Have a nice day.
Best Regards, KaineLabs Team.
Hello,
I’m using ”hello” theme with Elementor Pro, I’ve disabled plugins as you said but with no positive result.
Could you give a further look, please? This would help me a lot because we have a few people subscribed and they log in repetitively with a wrong password until they are blocked by the system. This is because they don’t see any alert messages.
Thank you a lot
Plugin Support
Youzify
(@kainelabsteam)
Hello @andrewpty80
Please follow the next steps:
– Make sure you are using the most updated versions of Youzify, WordPress & your theme.
– Deactivate all of your plugins. If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin.
– If you have a caching plugin, make sure you deactivate it, or even better – purge the cache.
– Change your WordPress theme to WordPress TwentySeventeen (or other default WordPress theme).
– On your WordPress root folder, edit the wp-config.php and set the value of WP-DEBUG to true.
Best Regards, KaineLabs Team.
All previous points are being checked with no positive result
Here is the URL
https://academiacastagneto.com/login/
Please let me know if you see something that could help.
Plugin Support
Youzify
(@kainelabsteam)
Hello @andrewpty80
I believe this issue happens because of a conflict between Youzify and your theme or another plugin as we can not replicate this issue on our testing server.
I would like to help do a conflict test by myself directly from your back-end. But unfortunately, this forum rule does not allow us to ask for your credentials.
If you consider purchasing a PRO version, you can access our Premium Support Forum. And our agents will help you until it is 100% fixed. 🙂
Sorry for the situation.
Best Regards, KaineLabs Team.
