Support » Fixing WordPress » Login issues

  • Hello,

    I am new to World Press and am having trouble logging into our website. When I type in the username and password I get a follow up response saying that the password is not recognized. I clicked the forgot password button and the response is that the password has been sent to an email address that I am unaware of. Is there anyway I can change the email that the password is being sent to? If anyone can help me or know who I need to talk to please get back as soon as you can. My contact information is listed below Thank you.

    Sarah Habtemariam
    Email- sarah.habtemariam@cityofboston.gov

Viewing 4 replies - 1 through 4 (of 4 total)
  • http://codex.wordpress.org/Login_Trouble
    http://codex.wordpress.org/Resetting_Your_Password

    Hope the above resources will help.

    Sorry, we do not offer support via email, skype, private messages, etc. Remove the email link above.

    Hello Krishna,

    Thanks for sending me the Login and Password Reset links. I have reviewed and understand what the instruction are asking however, I only have the username and password information. I do not know the email address the new password information is being sent to.

    There has been overlap in last person who managed our site. I am now in charge the managing the site. Once I find out the email address the new password information is being sent to then I will change it.

    Thank you

    If the problem is with your email, change it following the instructions here.

    Thank you Krishna,

    I’ll read through it and see if that helps. Thanks again

Viewing 4 replies - 1 through 4 (of 4 total)
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