Hello,
It’s Ivana from ROI Hunter Easy. I hope you’re well.
We are truly concerned to hear your experience with us has been a negative one so far.
Could you please provide us with more information regarding your web, such as URL of the web or Google Ads account, so we can track you in our system?
Please, let us please investigate your issue further. We will check your account and the situation you are describing. We will get back to you as soon as possible.
Thank you for your patience.
Kind regards,
Ivana
I will send you the details I have in a few hours to “support@easy.roihunter.com”. Because it’s a live shop I can’t use this as a staging site.
Maybe I can prepair our staging site for you, but there is no connection to google ads or facebook. I think this is more a wordpress/woocommerce topic and nothing with the feed for google or facebook.
I’ve got the first issue after try activating your plugin. The screen is going empty and I have to refresh the whole screen manually. And after logout I can’t login anymore because of a cookie issue.
E-Mail sent to your support.
hi,
am getting below error while activating this plugin.
Warning: Cannot modify header information – headers already sent by (output started at /home/techtr15/public_html/wp-content/plugins/roi-hunter-easy-for-woocommerce/includes/rest-api-endpoints.php:1) in /home/techtr15/public_html/wp-admin/includes/misc.php on line 1144
Hello @carworldnow,
It’s Katerina from the ROI Hunter Easy customer support team. I’m really sorry you’re having troubles with our plugin. We’ll do our best to solve the problem, however, we’ll need some help from you. Could you please follow the steps below and let us know with the results? You can send them to our email support@easy.roihunter.com.
1. Please go to your WooCommerce -> Status -> Get System report and send us the result. You can find more information here.
2. Debugging log would be very helpful to us. Could you please turn on the debugging, try to perform the action, send us the debug.log and turn it off again? Here you can find a manual.
3. Many of the issues are caused by using more conflicting plugins or templates. If we know which plugin is causing the issue, finding the solution is much easier.
If it’s possible, could you please turn off all plugins except for WooCommerce and ROI Hunter Easy, set a default template and try to turn on the template and plugins one by one? Then you will be able to see which plugin is causing the conflict.
Health Check is a useful plugin that can help you with this. You can find a manual here.
Please let us know with the results, thank you very much for your help.
Regards,
Katerina
@katkah Side note: it would be great if you would have the author of your plugin add you as a member of the plugin’s support team so you have the office “Plugin Support” banner next to your name.
@sterndata you are right, all should by fixed by now – I’ve added them as a support to the plugin:)
With update 1.0.1 it seems to work now. Thanks. Will check everything now again.
Hello @fox-didl,
Great to hear that it’s working for you and thank you for your feedback! If there’s anything else we can help you with, just let us know.
Have a great day!
Katerina
