Login error message

  • Resolved okcomputer4

    (@okcomputer4)


    3 years ago

    Hi,

    I occasionally when attempting to sign in I receive an error message saying “An error has been occurred. Probably page was cached. Please try again.”. The only way to get around this is to login into the admin panel and clear the user cache. Obviously this is an issue for users as the admin would have to constantly do this for access to the site. Any idea what is causing this, and what can be done to prevent this from happening?

    Thanks in advance

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • missveronica

    (@missveronicatv)

    3 years ago

    @okcomputer4

    Turn off caching for the login, registration and password reset pages.
    Verify your caching plugin settings and disable cache for these pages.

    Thread Starter okcomputer4

    (@okcomputer4)

    3 years ago

    @missveronicatv

    Thanks for your reply.

    Can cache be disabled for those pages in the ultimate member plugin itself?

    Thanks

    missveronica

    (@missveronicatv)

    3 years ago

    @okcomputer4

    No, you may have a caching plugin installed or there is caching service by your web hosting.

    Plugin Contributor Champ Camba

    (@champsupertramp)

    3 years ago

    Hi @okcomputer4

    Please ask your hosting provider if they have a cache module installed on your server. If there’s a cache module, please tell them to exclude UM pages( login, registration, and password reset ) from the cache.

    Also, check your cache plugin if there’s a setting for excluding the pages from the cache.

    Regards,

    delpi17

    (@delpi17)

    3 years ago

    Hello!

    All was OK…
    Then I installed yesterday the 2.1.17 version…
    since…Users CAN’T Login!!! LOGIN FORM IS DEATH!?!?!?

    by 2.1.16 was all OK

    Please Help me!
    THX

    Plugin Contributor Champ Camba

    (@champsupertramp)

    2 years, 11 months ago

    Hey there!

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. 🙂

    Regards,

Viewing 6 replies - 1 through 6 (of 6 total)
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