Title: Login credentials not working Last modified: May 22, 2019 --- # Login credentials not working * Resolved [kyekyeku](https://wordpress.org/support/users/kyekyeku/) * (@kyekyeku) * [7 years, 3 months ago](https://wordpress.org/support/topic/login-credentials-not-working/) * Hello, I have tried using WP All in One on four website and I have to go back to cpanel for all. With my last one which seems a little okay, all users including Admin can no longer login. all efforts to even reset password is failing from Adminphp to using forget password. Please any help with this * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Flogin-credentials-not-working%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 15 total) * Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [7 years, 3 months ago](https://wordpress.org/support/topic/login-credentials-not-working/#post-11563038) * Hi, do you have **Login Lockdown** features enabled? If you do, what are your current settings? Have you also whitelisted your IP address? * Regards - This reply was modified 7 years, 3 months ago by [mbrsolution](https://wordpress.org/support/users/mbrsolution/). * Thread Starter [kyekyeku](https://wordpress.org/support/users/kyekyeku/) * (@kyekyeku) * [7 years, 3 months ago](https://wordpress.org/support/topic/login-credentials-not-working/#post-11563141) * hello thanks for the reply. the lockout setting is set that if a person gets 5 login attempts within 60 mins. the problem I can see is as a results of changing wp-admin or using cookie brutforce login. I have prevented the log in url from being cached yet it is not helping. I cannot whitelist my IP Address as i use vpn in my country and it also blocks all exiting users from login in or reseting password. it sees all credentials as invalid * however, i am not sure what causes the website to finally go off. https:cn.theafrimart. com * thank you * Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [7 years, 3 months ago](https://wordpress.org/support/topic/login-credentials-not-working/#post-11563782) * Hi, can you carry out this test. Disable all the plugins except ours in one of your sites. Then carry out a test. Tell me what happens? * Thank you * Thread Starter [kyekyeku](https://wordpress.org/support/users/kyekyeku/) * (@kyekyeku) * [7 years, 3 months ago](https://wordpress.org/support/topic/login-credentials-not-working/#post-11575262) * something seems off. it was working three days ago when i tried again. yesterday, and today, when i enter the url, it shows i am logged in as an admin. i can’t logout, .when i click dashboard, it returns to home. i can’t customise nor access dashboard but i can post new pages etc. * is it a setting i am missing? i don’t have same plugins or themes on all websites so if the error runs through then i am sure it is not a plugin issueissue * Thread Starter [kyekyeku](https://wordpress.org/support/users/kyekyeku/) * (@kyekyeku) * [7 years, 3 months ago](https://wordpress.org/support/topic/login-credentials-not-working/#post-11576413) * even when i delete all plugins and install on wp Security(all in one), the website goes off by the click of activate on one and the others, can’t login with any of the old user accounts including admin. please, give me a guide so i have a fair idea. setting it on four website after taking off the old Security plugin i was usingusing * Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [7 years, 3 months ago](https://wordpress.org/support/topic/login-credentials-not-working/#post-11577859) * Hi, * Please follow these instructions below. * 1) use CPANEL file manager (or FTP) and temporarily rename this plugin’s folder. eg, rename from all-in-one-wp-security-and-firewall to tmp-all-in-one-wp-security- and-firewall * 2) Get your currently active .htaccess file and remove all code which is between and including the following tags: # BEGIN All In One WP Security # END All In One WP Security * 3) Log into your site using the standard login link – ie, wp-login.php. Then rename the folder back to all-in-one-wp-security-and-firewall. * 4) Once logged in you can disable or re-configure the feature(s) which were giving you problems. * 5) And if you want to clear all the settings from the plugin to start from scratch, install the following [reset addon](https://www.tipsandtricks-hq.com/wp-content/uploads/plugins/wp-security/aiowps-reset-settings.zip). Then once the addon is installed, make sure AIOWPS plugin is deactivated and then run the reset addon in your site. Once the settings are reset in the plugin, enable AIOWPS and start from scratch. * Let me know if the above helps you. * Thank you * Thread Starter [kyekyeku](https://wordpress.org/support/users/kyekyeku/) * (@kyekyeku) * [7 years, 3 months ago](https://wordpress.org/support/topic/login-credentials-not-working/#post-11577986) * hello, thank you for the reply. yes, i do the steps you have given me and with all site, i end at the same point. which particular setting is capable of making users credentials including admin to be invalid? This can guide me if you know a particular setting thank youyou * Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [7 years, 3 months ago](https://wordpress.org/support/topic/login-credentials-not-working/#post-11578117) * Hi, your IP address might be locked out or blocked. Check the following [support thread](https://wordpress.org/support/topic/locked-out-105/). Let me know if this helps you. * Kind regards * Thread Starter [kyekyeku](https://wordpress.org/support/users/kyekyeku/) * (@kyekyeku) * [7 years, 3 months ago](https://wordpress.org/support/topic/login-credentials-not-working/#post-11579171) * okay, i tries all but the problem occurs once i activate the plugin. when i click on the activate plugin, i get log out that i have exceeded 60 minutes logout time😁😁 and then passwords and other credentials do not work agina * Thread Starter [kyekyeku](https://wordpress.org/support/users/kyekyeku/) * (@kyekyeku) * [7 years, 3 months ago](https://wordpress.org/support/topic/login-credentials-not-working/#post-11579235) * when i click on the reset addon settings, i get ‘sorry, you are not allowed to this page and so i am unable to reset the plugin * Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [7 years, 3 months ago](https://wordpress.org/support/topic/login-credentials-not-working/#post-11579421) * Hi, okay lets try something different. Carry out my steps above but also include the following steps as well. * – Log into phpMyAdmin and locate the database for the website you are working on. Look for any table entry with the following name aiowps and delete those tables. There should be 6 tables associated with this plugin, in addition to the options settings. There will also be other entries for transients and plugin version etc. The following is a list of tables and entries found in the database. * Note: You might like to check the following URL [Remove All In One WP Security Database Tables](https://mbrsolution.com/wordpress/remove-all-in-one-wp-security-database-tables.php) to learn how to search for the plugins tables in your database. * | aiowps_events | | aiowps_failed_logins | | aiowps_global_meta | | aiowps_login_activity | | aiowps_login_lockdown | | aiowps_permanent_block | | commentmeta | | comments | * -There are other aiowps settings saved in the WordPress “options” table, under the option name “aio_wp_security_configs”. You should also delete the “aio_wp_security_configs” row in the options table. * The above steps will delete the plugin completely from your database and allow you to start from scratch. Then install a fresh copy and carry out a test. Report back with your findings. * Thank you * Thread Starter [kyekyeku](https://wordpress.org/support/users/kyekyeku/) * (@kyekyeku) * [7 years, 3 months ago](https://wordpress.org/support/topic/login-credentials-not-working/#post-11586404) * hello, sorry it did not help. i deleted the databases and installed. i am logout. a different website on which it was working is also having same issue. * Do you have a known issue with TMD severs? * Is there a way to get some assistance by getting you look at it for me. ( giving an access)? back and front from cpanel to dashboard is holding me back and in all 4 sitessites Thank you * Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [7 years, 3 months ago](https://wordpress.org/support/topic/login-credentials-not-working/#post-11586417) * Hi, I have submitted a message to the developers to investigate further your issue. * Kind regards * Thread Starter [kyekyeku](https://wordpress.org/support/users/kyekyeku/) * (@kyekyeku) * [7 years, 3 months ago](https://wordpress.org/support/topic/login-credentials-not-working/#post-11586473) * okay, thank you. i will wait for their update * Plugin Contributor [wpsolutions](https://wordpress.org/support/users/wpsolutions/) * (@wpsolutions) * [7 years, 3 months ago](https://wordpress.org/support/topic/login-credentials-not-working/#post-11586612) * Hi [@kyekyeku](https://wordpress.org/support/users/kyekyeku/), If you need hands- on premium support please contact me using my contact form (see my profile) Viewing 15 replies - 1 through 15 (of 15 total) The topic ‘Login credentials not working’ is closed to new replies. * ![](https://ps.w.org/all-in-one-wp-security-and-firewall/assets/icon-256x256. png?rev=2798307) * [All-In-One Security (AIOS) – Security and Firewall](https://wordpress.org/plugins/all-in-one-wp-security-and-firewall/) * [Frequently Asked Questions](https://wordpress.org/plugins/all-in-one-wp-security-and-firewall/#faq) * [Support Threads](https://wordpress.org/support/plugin/all-in-one-wp-security-and-firewall/) * [Active Topics](https://wordpress.org/support/plugin/all-in-one-wp-security-and-firewall/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/all-in-one-wp-security-and-firewall/unresolved/) * [Reviews](https://wordpress.org/support/plugin/all-in-one-wp-security-and-firewall/reviews/) ## Tags * [login not working](https://wordpress.org/support/topic-tag/login-not-working/) * 15 replies * 3 participants * Last reply from: [wpsolutions](https://wordpress.org/support/users/wpsolutions/) * Last activity: [7 years, 3 months ago](https://wordpress.org/support/topic/login-credentials-not-working/#post-11586612) * Status: resolved